- Enjoy participating in horseback riding for overall physical and mental well-being
- Taking care of my animals including horses and dogs
- Pilates
- Hiking
Heidi Vanooteghem
Spring Hill
Summary
Dynamic professional with a proven track record of delivering exceptional customer service and mastering time management in fast-paced environments. Expertise in thriving under pressure while ensuring meticulous attention to detail and maintaining high-quality standards. Eager to leverage transferable skills in a new field, contributing to team success and driving positive outcomes. Committed to continuous growth and ready to embrace new challenges that align with career aspirations.
Overview
3
3
years of professional experience
Work History
Server
Perenn Bakery
Franklin, TN
09.2025 - Current
- Assisted customers with order management and inquiries to enhance service quality.
- Collaborated with kitchen staff to facilitate prompt food preparation and delivery.
- Kept dining area clean and organized to improve guest satisfaction.
- Built rapport with regular customers to foster loyalty and encourage repeat visits.
- Served food and beverages promptly while addressing customer needs attentively.
- Operated POS system for order placement, bill management, and handling complimentary items.
Barista/Team Lead
White Shepherd Coffee
Spring Hill
03.2025 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Managed cash register, processed transactions accurately, and handled customer inquiries.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
House/Dog Sitter
Bostelmen Household
College Grove, TN
10.2023 - Current
- Provided daily care for dog, ensuring he's well-being and comfort.
- Exercised animals regularly with walks and rigorous play activities.
- Developed trust with homeowners through reliable and responsible service.
- Care for child, safely driving to and from school and activities.
Host and Busser
DelFrisco's Grill
Brentwood
04.2024 - 03.2025
- Greeted and seated guests efficiently, ensuring positive first impressions.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate Degree - Diagnostic Medical Sonography, Health Sciences
South College
Nashville, TN03.2024
High School - undefined
Homeschooled
03.2024
Skills
- Enhanced client satisfaction by effectively managing relationships and resolving concerns
- Maximized efficiency through advanced time management practices
- Improved customer engagement by fostering a friendly and welcoming atmosphere
- Streamlined business operations by optimizing opening and closing processes
- Achieved high-quality standards through diligent attention to detail
- Contributed to successful team outcomes through collaborative efforts
Interests
Awards
Employee of the Month
Timeline
Server
Perenn Bakery
09.2025 - Current
Barista/Team Lead
White Shepherd Coffee
03.2025 - Current
Host and Busser
DelFrisco's Grill
04.2024 - 03.2025
House/Dog Sitter
Bostelmen Household
10.2023 - Current
Associate Degree - Diagnostic Medical Sonography, Health Sciences
South College
High School - undefined
Homeschooled