Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidy Franco Colon

Murfreesboro

Summary

Dynamic Distribution Supervisor at Assurant with a proven track record in enhancing team productivity and customer satisfaction. Bilingual in English and Spanish, skilled in warehouse management and performance evaluation. Successfully reduced order processing time while fostering a collaborative environment, ensuring optimal staffing and adherence to safety protocols.

Overview

11
11
years of professional experience

Work History

Distribution Supervisor

Assurant
02.2018 - 05.2025
  • Collaborated with other departments to develop cross-functional solutions for logistical challenges.
  • Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
  • Reduced order processing time with streamlined packing and shipping methods.
  • Managed a team of warehouse employees, ensuring proper training and adherence to safety protocols.
  • Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.
  • Increased customer satisfaction rates through timely and accurate order fulfillment.
  • Maintained open lines of communication between upper management and frontline staff to address any concerns or issues promptly.
  • Enhanced team productivity by providing clear communication, guidance, and support to staff members.
  • Pick, Pack and Ship
  • Putaway Inventory in location
  • Cycle Count
  • Inventory Control

Seat Assembly

Adient
01.2016 - 02.2018
  • Line production seat assembly for Nissan
  • 15 to 20 second the place the part needed for the seat
  • Performed assembly of products according to specifications and instructions.
  • Collaborated with coworkers, discussing assembly, and needed product adjustments.
  • Conducted thorough post-installation inspections to guarantee proper assembly and functionality of furniture items.

Returns Coordinator

• Saks Fifth Avenue
06.2014 - 01.2016
  • Contributed to better decision-making on product quality improvements by analyzing trends in returned items data for refund.
  • Enhanced customer satisfaction by efficiently processing return requests and resolving issues quickly.
  • Trained new hires on the returns process, fostering a skilled and knowledgeable team environment.

Education

High School Diploma -

Jose Felipe Zayaz
Coamo, PR
05-2013

Skills

  • Bilingual
  • Read and write English and Spanish
  • Warehouse management
  • Performance evaluation
  • Customer service
  • Teamwork and collaboration
  • Multitasking
  • Team leadership
  • Fast learner
  • Excell
  • Send emails
  • Strong work ethic

Timeline

Distribution Supervisor

Assurant
02.2018 - 05.2025

Seat Assembly

Adient
01.2016 - 02.2018

Returns Coordinator

• Saks Fifth Avenue
06.2014 - 01.2016

High School Diploma -

Jose Felipe Zayaz

Similar Profiles

CREATE PROFILE
Heidy Franco Colon