Helena Holcombe
NASHVILLE,Tn
Summary
Qualified hospitality professional prepared and pursuing a new role that presents professional challenges and leverages interpersonal skills, in which my comprehensive experience in nearly all environments of the hospitality industry would push it to thrive. With my proven ability to create memorable guest experiences, maintain well-organized bar and work areas, attention to detail, exacting anticipation of guests/clients needs and wants I am positive I will be a great addition to this company. I am a reliable team player who can adapt to changing needs, showcasing skills in customer interaction, service, and flexibility.
I am a detail-oriented individual with exceptional communication and project management skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I tend to have a willingness to take on added responsibilities and learn new tasks.
I am equipped with strong problem-solving abilities and an eagerness to learn so I am ready to tackle new challenges and advance my career with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Bartender
The Chophouse
02.2024 - Current
- Provided exceptional customer service, enhancing guest experiences at the bar.
- Trained new bartenders on techniques, recipes, and safety protocols effectively.
- Implemented cleanliness standards, maintaining a sanitary work environment consistently.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar/restaurant according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
Hotel Indigo Nashville
05.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction in high-pressure environments.
- Coordinated dining room operations, optimizing seating arrangements for efficient service flow. Splitting dining room/bar area to accommodate open seating for guests and banquet style or private dinner of 20-50 guests
- Managed food and beverage orders accurately, minimizing delays and enhancing guest experiences.
- Implemented cleaning protocols to maintain hygiene standards, contributing to a safe dining environment.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food or room service orders, and processing payments, resulting in efficient service and minimal delays for guests.
- Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Martins BBQ Joint- Downtown Nashville, TN
06.2022 - 03.2023
- Fast paced
- Private events and buy-outs (50-200 ppl)
- High volume
- Tourist
Key Holder, Bartender, Carry Out, and Server
Green Hills Grille – Nashville, TN
10.2019 - 06.2022
- Supervised bar operations, ensuring high standards of service and product quality.
- Trained and mentored junior bartenders to enhance skills and improve team performance.
- Developed seasonal cocktail menus, incorporating customer feedback and industry trends.
- Implemented effective training programs for staff on mixology techniques and customer service.
- Resolved customer complaints swiftly, enhancing overall guest experience and loyalty.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Led team meetings to daily to improve communication among staff of roughly 20-30 resulting in more effective teamwork during peak hours.
- Implemented effective staff performance evaluations, providing constructive feedback and guidance for ongoing professional development.
Bartender, Bar Manager
Nadeens Hermitage Haven- Hermitage, TN
08.2018 - 10.2019
- Started as the full time bartender, I was promoted to Bar Manager within 3 months.
- Duties performed: (but not limited to) opening/ closing of the restaurant and running a shift. I created cocktails; updated and revamped drink menus; worked with reps on production. Created closing / opening checklists and weekly deep cleaning tasks. I worked with other members of the management team to create SOP’s and consistencies for the restaurant., I encouraged my staff to maintain a high personal standard of work and guest satisfaction.
Server and Bartender
Cooper’s Hawk Winery and Restaurant- Burr Ridge, IL
11.2016 - 08.2018
- Nappa style tasting room meets casual fine dining. All basic duties of waiting tables and full service bartending in a semi-fine dining atmosphere. Offered management, but declined due to upcoming move to Tennessee.
- Collaborated with management to identify training needs aligned with organizational goals.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated server performance, providing feedback to foster professional growth.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
Education
Some College (No Degree) - Health Information Technology
Devry University Chicago
Chicago, ILSome College (No Degree) - Photography Major
Columbia College Chicago
Chicago, ILHigh School Diploma - Special electives in Arts
Bolingbrook High School
Bolingbrook, IL07.2001
Skills
- Detail-Oriented, Well Developed Time Management Skills, Strong multitasking Skills
- Highly reliable, Team player attitude, Clear and effective communicator
- Engaging personality, Service-oriented mindset
- Pro-active
- ABC certified
- Bar operations management
- Marketing and sales experience
Timeline
Bartender
The Chophouse
02.2024 - Current
Bartender
Hotel Indigo Nashville
05.2023 - Current
Bartender
Martins BBQ Joint- Downtown Nashville, TN
06.2022 - 03.2023
Key Holder, Bartender, Carry Out, and Server
Green Hills Grille – Nashville, TN
10.2019 - 06.2022
Bartender, Bar Manager
Nadeens Hermitage Haven- Hermitage, TN
08.2018 - 10.2019
Server and Bartender
Cooper’s Hawk Winery and Restaurant- Burr Ridge, IL
11.2016 - 08.2018
High School Diploma - Special electives in Arts
Bolingbrook High School
Some College (No Degree) - Health Information Technology
Devry University Chicago
Some College (No Degree) - Photography Major
Columbia College Chicago
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