Helga Gammons
Hartsville
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Highpoint Health
01.2021 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Athena to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Physical Therapist Technician
Sumner Regional Medical
01.2013 - 01.2021
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
- Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
- Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
CNA
Gallatin Health Care
01.2002 - 01.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High School Diploma -
Trousdale County High
Hartsville, TN05-2002
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Patient greeting
- Data entry proficiency
- Document filing
- Conflict resolution
- Directing callers
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Patient follow-up
- Front desk supervision
Certification
CPR certified up to date
CNA certified up to date
Timeline
Patient Service Representative
Highpoint Health
01.2021 - Current
Physical Therapist Technician
Sumner Regional Medical
01.2013 - 01.2021
CNA
Gallatin Health Care
01.2002 - 01.2010
High School Diploma -
Trousdale County High
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