Hemapriya

• Taking ownership of jobs, which includes interacting with application teams and carrying out functions.
• Assisting application teams and creating batch jobs as per the team’s requirement.
• Trouble shooting job run related issues.
• Resolving the issues regarding jobs based on the user request.
• Batch monitoring-related activities:
• Monitoring the scheduled jobs using the DBA Oracle tool.
• Checking the status of the job using the Autosys tool.
• Rebooting the server if any issue occurs in the application.
• Preparing the daily dashboard and publishing it to the clients.
• Creating SLA reports, incident, and request dumps from the GSM tool.
• Participating in regular meetings with counterparts and team members.
• Incident Management.
• To build up rapport with stakeholders and customers in delivering optimal support while ensuring excellence in customer service.
• Generating and maintaining daily reports, weekly reports, and dashboards for management review, and looking after handover.

• Technology & Tools: Microsoft SQL Server Management Studio, WIN SQL, Active Directory, Informix DB, Swagger, JIRA, ServiceNow.
• Worked on service request management, handling software licensing, renewal, and installation setup for clients and customers for Microsoft products and Visio.
• Coordinated application and infrastructure changes for weekend maintenance and standard changes.
• Troubleshooting production incidents requiring detailed analysis of issues on web, desktop applications, and databases.
• Analyze production issues to determine the root cause, and provide file and data-level fixes.
• Perform a smoke test.
• Note interruptions or bugs in operation, and perform a problem-solving exercise to determine the problem and ensure the continued use of the application.
• Consult with users, business, and management to clarify business issues, identify problems, and suggest changes or solutions.
• Manage weekly and monthly incident review meetings, and provide data metrics to leadership.

· Having 5+ years of experience as a Software Engineer in a Mainframe Environment.

· Experience in application development, enhancements, and supporting online and batch processes hosted on an IBM mainframe using COBOL, JCL, DB2, IMSDB, VSAM, CICS, ISPF, ENDEVOUR, FILE-AID, QMF, and SPUFI.

· Experience includes extensive coding skills, unit testing, and technical support during business hours.

· Played a major role in client communications and offshore deliveries during the execution of the project.

· Excellent analytical, problem-solving, communication, and interpersonal skills, with the ability to interact with individuals at all levels.

· Involved in Software Development Life Cycle (SDLC).

· Highly motivated, committed and results-oriented software professional.