Mohanalakshmi R

Provide Tier I& II network support for enterprise agencies across the US in a large SD-WAN
topology consisting of 20k+ offices.
 Provide Layer 1, 2 and 3 network support and resolutions for SD-WAN appliances, Routers, Switches, LTE modems, VoIP and NAC.
 Configuring policies for authentication, authorization, and accounting (AAA).
 Collaborates with vendors to create designs and procedures that ensure proper equipment
installation and operation.
 Participate in ‘On-Call’ to remotely guide field teams through network resolutions at agent
offices. This includes full layer 1-3 troubleshooting, on-site configuration and installation of
routers, switches, SD-WAN appliances, LTE/Fiber/Cable/DSL modems and
work with appropriate parties and providers to perform maintenance, upgrades.
 Troubleshoot and perform maintenance or optimize routes in SD-WAN devices: ATT U210,
Viptela 100B and Cisco ISR 1100 series.
 Configuring and provisioning Cisco SD-WAN devices (vEdge routers, vSmart controllers) to
establish secure and efficient connections across the WAN.
 Routers and switches include: Aruba 2930F, Cisco 2911
 Analyze network data and metrics to determine upgrades and optimizations utilizing enterprise
level monitoring and resource tools (metrics related to network traffic, bandwidth utilization,
latency, Jitter and device health).
 Configuring and maintaining security policies and ensuring compliance with security
guidelines.
 Ensuring seamless interoperability with other Cisco technologies and third-party solutions.
 Be an asset of knowledge for new hires and give guidance/training.
 Maintain documentation associated with work in a professional manner and take on escalation
level incidents from management and team members.
 Use various analytic and web-based programs to assist with resolutions such as Cisco Unified
Call Manager, Cradle Point, ATT Reporting and Monitoring Tool (ARMT), ServiceNow.

* Network Engineer with 4+ years of experience in the Change management Team for the Vodafone UK project,
making use of Routing Protocols like OSPF, BGP, EIGRP, Multicasting & network switching.
* Implementation of customer network infrastructure (LAN/WAN) with Routers, Switches.
* Coordinating with various teams from the customer end to the core enterprise customers related to:
o Adding orders, Planning / Designing & Configuration of new services
o Modifying and upgrading the services
o Termination / Cancellation (TER orders)
o Monitoring and activating the Infovista seed
* Configuration of customer edge routers as per design, which involves static configuration and dynamic
routing protocols.
* Switching-related tasks include implementing and setting up VLAN and configuring .1Q on the Fast-
Ethernet channel between switches.
* Handling escalation with smooth interaction with customers, understanding their requests, and
troubleshooting.
* Use monitoring toolsto diagnose and troubleshoot network failures.
* Configuring, upgrading, managing, and migrating networks as per customer requirements and changing
trends.
* Effective in resolving high-severity incidents to ensure service availability with minimal delay and impact,
towards ensuring smooth operations of an Infrastructure Environment.
* Updating inventories through raising change requests and remedy tools to assign FE and work order
management.
* Assisting for SDWAN – Low-level implementation i.e., working on testing SDWAN scenarios based on
customer’s requirements.
* Operational with bulk migration and planned events of enterprise customers to enhance the network
capabilities and compatibilities for new technologies.
* Responsible for carrying out domestic as well as international customer services migration activities in bulk
involving all other stakeholders responsible for end-to-end delivery of customer services to carry the
successful migration. Also served as primary contact for all operational issues.

* Receiving inbound chats, emails, and calls from US and Canadian customers
* Provide remote support to users with issues regarding the installation and working of Corel products
* Escalate tickets to L2, if there is any bug reported in the product
* Contact the next level of support and escalate tickets if any further assistance needed
* Resolve the end user's issue and update the logs to the appropriate team