Henna V Bhatt
Chennai
Summary
Results-driven Program Manager with over 9 years of experience in the e-commerce domain, delivering large-scale programs across Amazon and Walmart. Proven track record in driving cross-functional initiatives, optimizing supply chain and fulfillment processes, and launching scalable solutions that impact key business metrics such as GMV, in-stock rates, and customer experience. Adept at stakeholder management, risk mitigation, and aligning business goals with technical execution. Recognized for ownership, bias for action, and delivering measurable outcomes in fast-paced, ambiguous environments. Strong background in data-driven decision-making, process improvement, and leading through influence across global teams.
Overview
10
10
years of professional experience
Work History
ANALYST III, TECHNOLOGY OPERATIONS
Walmart
10.2024 - 06.2025
- Managed omnichannel promotions, driving a 2x lift in conversion rates
- Implemented and enhanced data pipeline changes to bring down the time taken to setup/maintenance of products from 4 hours to 30 minutes.
- Developed a Prometheus-Kibana alert system to detect Walmart platform delays, improving response time.
- Developed Power-BI Dashboards to enhance visibility across teams, enabling real-time monitoring and analysis of KPIs, metrics, and trends.
- Played a key role in deploying changes to data pipelines, ensuring efficiency and stability
PROGRAM MANAGEMENT SPECIALIST III
Walmart
05.2022 - 10.2024
- Forecasting & Tool Development: Partnered with the Machine Learning team to develop a tool for forecasting out-of-stock products, saving $2M GMV/week.
- Program Manager - Category Returns: Led the analysis of customer feedback and restructured packaging to reduce return rates from 7% to 2.9%. Managed packaging training, last-mile delivery, and improved customer experience.
- Omni channel: Optimized inventory synchronization across platforms, reducing stockouts by 40% and improving fulfillment rates.
- Implemented standardized attribute naming, ensuring consistent taxonomy and boosting organic traffic by 30%.
- Spearheaded the Product Variations program for Fashion and Beauty categories, collaborating cross-functionally to boost item availability and increase glance views by 27% across all channels.
PROGRAM MANAGEMENT SPECIALIST II
Walmart
10.2020 - 04.2022
- Supplier Operations: Partnered with product teams to effectively introduce Setup/Maintenance UIs to suppliers ensuring inflow/issues reduction by ~60%.
- Holiday Events/Deals/Brand Launch: Led 20+ holiday sales events for various marketplaces, achieving an average 2.5x sales uplift during peak seasons.
- Created mechanism to track inventory/stocks, reduced unhealthy and trapped inventory to less than 5% (vs 11% YoY) and out of stock fashion items to less than 0.9% (Vs 3.2% YoY).
- Drive operational issues to resolutions and RCA, implement process and metrics in place leading to improved program results.
- Premium 3rd party: Streamline Premium 3rdparty seller process and methodologies in place for sellers to Offer competitive prices and maintain healthy stock levels.
Senior Catalog Associate
Amazon
04.2018 - 10.2020
- Revenue Generation: Partnered with Machine learning team and brands on gating ~375 high velocity brands to ensure authorized seller listings on items leading to GMV savings of $13 Billion.
- Quality Improvement: Collaborated with ML teams to develop a model auditing brand catalogs for content deviations and unauthorized sellers, enhancing content quality, reducing counterfeit risks, and driving 5% MoM revenue savings with 2 HC savings.
- Customer Experience (CX) Enhancement: Developed a proactive product replacement tool for 100K Subscribe & Save items, improving CX for 7M subscribers.
- Certified Amazon process trainer aiming to train new joiners about the Amazon systems. Also partnered with the L&D team to create training modules for various processes within the organization.
- Reporting: Generated reports on vendor performance, compliance, SLAs, competitive pricing, and Buy Box win rates for stakeholders.
Catalog Associate
Amazon
08.2016 - 03.2018
- Buy-Box Optimization: Optimized Buy Box win rate by implementing pricing, fulfillment, and inventory strategies, driving increased sales and visibility.
- Stakeholder & Escalation Management: Managed stakeholder expectations and program escalations by owning key metrics and financials.
- KPIs, ensuring alignment and timely resolution of issues.
- Served as a primary contact for vendor issues and implementing strategies and self-service articles to reduce issues faced by vendors and inflow reduction by 40%.
- Partnered with product team to enhance the item setup/maintenance features to help internal and external users.
- Significantly contributed to the launch of premium brands in the luxury beauty product line and oversaw the entire luxury beauty catalog across the US, CA, and EU marketplaces.
Listings Executive
Sulekha.com
07.2015 - 07.2016
- Improving the content quality and authenticity of data.
- Handled client’s complaints on incorrect information on the web page.
- Analyzed customer feedback and provided recommendations to improve the process.
- Identifying and assessing customer needs to achieve satisfaction.
Education
Bachelor in Engineering - Industrial Engineering
Anna University
Chennai, India04-2015
Additional Information
Brand Management | Program Management | Key Account Management | Category Management | Business Development | Operations Research | Team Management | Seller Management | Market Analysis | Inventory Management | E-commerce | Stakeholder Management | Agile Methodology & Quality Management | MS Excel & PowerPoint | SQL | Power BI | Tableau | Grafana | Kibana | Splunk | JIRA | SCRUM
Accomplishments
- Customer Delight - Awarded for best customer service at Amazon
- Extra Mile & First Among Equals - Awarded for going above & beyond the role at Amazon
- Einstein - Quarterly award for innovation at Amazon
- Retail Excellence- Awarded for effective communication and management with stakeholders at Amazon
- Bravo Award- Awarded for Innovation at Walmart
- Impact Award- Awarded for creating impact and beyond.
Timeline
ANALYST III, TECHNOLOGY OPERATIONS
Walmart
10.2024 - 06.2025
PROGRAM MANAGEMENT SPECIALIST III
Walmart
05.2022 - 10.2024
PROGRAM MANAGEMENT SPECIALIST II
Walmart
10.2020 - 04.2022
Senior Catalog Associate
Amazon
04.2018 - 10.2020
Catalog Associate
Amazon
08.2016 - 03.2018
Listings Executive
Sulekha.com
07.2015 - 07.2016
Bachelor in Engineering - Industrial Engineering
Anna University
Similar Profiles
Jimisha WattsJimisha Watts
Customer Service Desk Associate at WalmartCustomer Service Desk Associate at Walmart
Brittany TatumBrittany Tatum
Operations & Asset Protection Leader at WalmartOperations & Asset Protection Leader at Walmart
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Vedavalli SVedavalli S
Senior Technical Lead at Alten Calsoft LabsSenior Technical Lead at Alten Calsoft Labs