Henry Love
Maryville
Summary
Sales professional with a proven track record in enhancing customer relationships and driving revenue growth. Expertise in negotiation and product knowledge results in consistently high customer satisfaction ratings. Demonstrated ability to exceed sales targets through effective communication and service delivery. Strong skills in customer relationship management and sales strategy lead to successful deal closures.
Overview
41
41
years of professional experience
Work History
Salesperson
Twin City Dealerships
Alcoa
10.2013 - Current
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated vehicle features to customers during showroom visits and test drives.
- Conducted test drives with prospective buyers to highlight vehicle capabilities.
- Provided detailed product information and greeted customers upon arrival.
- Completed paperwork accurately prior to submission to finance office.
- Advised customers on financing options and warranties for purchases.
- Maintained customer satisfaction by delivering prompt, reliable service.
- Created reports of daily sales activities for management review.
Federal Agent
US Department of Energy
Ok Ridge
09.1991 - 06.2013
- Responsible for the safe, secure transport of nuclear weapons and material to and from Department of Energy and Department of Defense facilities.
- Followed all safety protocols and procedures with regard to transportation and public safety.
- Maintained standards, including monthly qualifications.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Trained in First responder duties and maintained yearly qualifications
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Reported any accidents or incidents involving self or others immediately following incident.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Responded quickly to emergency situations requiring immediate action.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Maintained accurate logs of deliveries and pickups.
Security Police
United Sates Air Force
Plattsburgh
01.1985 - 08.1991
- Performed regular inspections of all security equipment to ensure proper functioning.
- Ensured compliance with applicable laws and regulations related to security operations.
- Prepared detailed incident reports for all security-related matters.
- Provided training on proper security procedures for new staff members.
- Performed periodic maintenance tasks such as testing locks, lights and alarm systems.
- Assisted in apprehending suspects when necessary.
- Collaborated with management team regarding new initiatives that could improve safety and security protocols.
- Investigated incidents, reported violations and took appropriate actions in accordance with established policies and procedures.
- Monitored access control systems including CCTV surveillance cameras and alarm systems.
- Conducted searches of individuals, vehicles, and packages as required by policy or procedure.
- Maintained up-to-date knowledge of security protocols and procedures.
- Performed daily security checks of the premises to ensure safety and protection of personnel and property.
- Developed strategies for improving overall security posture of the organization.
- Detected and reported unauthorized personnel and activities.
- Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
Education
Associate of Science - Criminal Justice
Community College of The Air Force
Montgomery, ALSkills
- Sales strategy and market analysis
- Customer relationship management
- Product expertise and description
- Financing solutions
- Vehicle assessment and evaluation
- Time management and prioritization
- Customer service and care
- Adaptability to change
- Negotiation and deal closing skills
- Needs analysis and prospecting
- Follow-up communications and relationship building
- Complaint handling and resolution
Timeline
Salesperson
Twin City Dealerships
10.2013 - Current
Federal Agent
US Department of Energy
09.1991 - 06.2013
Security Police
United Sates Air Force
01.1985 - 08.1991
Associate of Science - Criminal Justice
Community College of The Air Force