Henry Tamble
Signal Mountain
Summary
Dynamic Department Manager at Elders Ace Hardware with a proven track record in enhancing customer service and team performance. Expert in inventory management and visual merchandising, I successfully resolved customer complaints and coached staff, fostering a collaborative environment that boosted sales and improved client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Department Manager
Elders Ace Hardware
Signal Mountain
08.2023 - Current
- Trained and supervised staff to deliver exceptional customer service.
- Managed daily operations in a high-traffic hardware store.
- Coordinated efficient inventory management and restocking processes.
- Assisted customers with product selections and technical inquiries.
- Implemented store displays to improve product visibility and accessibility.
- Monitored sales trends to guide merchandising strategies and inventory levels.
- Resolved customer complaints promptly to maintain positive client relationships.
- Coached new staff on department policies, procedures, and safety awareness.
Education
High School Diploma -
Signal Mountain Middle High School
Signal Mountain, TN04-2025
Skills
- Customer service
- Team building
- Employee training
- Visual merchandising
- Supply restocking
- Inventory management
- Complaint resolution
- Time management
- Supply and inventory management
- Work planning and organization
- Negotiation tactics
Certification
- Microsoft Excel Certified
- Customer Service & Satisfaction Training
- Stihl Certified
Timeline
Department Manager
Elders Ace Hardware
08.2023 - Current
High School Diploma -
Signal Mountain Middle High School
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