Henry Lopez Medina
Nashville-Davidson
Summary
Dynamic Account Manager with a proven track record at Heart of the House Hospitality, excelling in client relations and issue resolution. Skilled in revenue generation and fostering strong partnerships, I consistently enhanced client satisfaction and retention through proactive communication and strategic account management. Adept at leading teams to achieve exceptional service standards.
Overview
11
11
years of professional experience
Work History
Account Manager
Heart of the House Hospitality
01.2024 - Current
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
Cleaning Manager
Jani King
12.2022 - 01.2024
Account Manager
Heart of the House Hospitality
03.2022 - 12.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Hospitality Supervisor
Heart Of The House
02.2021 - 03.2022
Cleaning Supervisor
ISS Facility Services
01.2017 - 02.2020
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
IT Support Specialist
Claro Colombia
01.2014 - 11.2014
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Education
Systems Engineering -
Universidad De Cartagena
Cartagena De Indias, Colombia07-2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer relationships
- Issue resolution
- Networking skills
- Operations
- Revenue generation
- Client meetings
- Staff management
- Lead development
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Account Manager
Heart of the House Hospitality
01.2024 - Current
Cleaning Manager
Jani King
12.2022 - 01.2024
Account Manager
Heart of the House Hospitality
03.2022 - 12.2022
Hospitality Supervisor
Heart Of The House
02.2021 - 03.2022
Cleaning Supervisor
ISS Facility Services
01.2017 - 02.2020
IT Support Specialist
Claro Colombia
01.2014 - 11.2014
Systems Engineering -
Universidad De Cartagena
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