HERMAN GRANT
Clarksville
Summary
Results-driven Claims Supervisor with a strong track record in claims management and policy interpretation. Proven ability to enhance customer satisfaction and resolve complex claims issues through effective team leadership and communication.
Overview
8
8
years of professional experience
Work History
Casualty Claims Supervisor
First Acceptance Insurance
Nashville, TN
01.2023 - Current
- Supervised claims processing team, ensuring adherence to company policies and regulatory requirements.
- Review insurance policies to determine coverage validity, liability limits.
- Direct settlement strategies for high-exposure or attorney represented claims, and manage relationships with defense counsel.
- Address escalated complaints and mediate conflicts.
- Coordinated with cross-functional teams to resolve complex claims issues, improving customer satisfaction ratings.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
PD 2 Supervisor
First Acceptance Insurance
Nashville, TN
01.2022 - 01.2023
- Supervised daily operations ensuring compliance with regulatory standards and company policies.
- Trained and mentored new team members to enhance performance and customer service skills.
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Managed scheduling and staffing for optimal resource allocation across multiple departments.
Complex Casualty Claims Adjuster
First Acceptance Insurance
Nashville, TN
08.2021 - 01.2022
- Conducted thorough investigations to determine liability, negligence, and damages.
- Collaborated closely with defense counsel to resolve injury claims.
- Review medical records, bills, treatment plans, and expert reports.
- Negotiate directly with claimants, attorneys, medical providers, and insurance carriers.
Casualty II Claims Adjuster
First Acceptance Insurance
Nashville, TN
05.2019 - 08.2021
- Gather facts about an accident by reviewing police reports, interviewing involved parties and witnesses, and analyzing photographic evidence.
- Determine the degree of fault for all involved parties based on state laws and accident details.
- Reviewed hospital bills, medical records, and treatment plans to evaluate the severity of the injury and verify it directly resulted from the accident.
- Calculate both economic losses, medical expenses, lost wages and non-economic damages to determine a fair payout.
- Negotiate final payouts directly with claimants, defense counsel, or plaintiff attorneys to resolve the claim.
PD 2 ADJUSTER
First Acceptance Insurance
Nashville, TN
05.2018 - 05.2019
- Evaluated insurance claims to determine validity and coverage based on policy guidelines
- Conducted thorough investigations of claims, including interview drivers, passengers, and witnesses, and review police reports or video footage to establish who is at fault.
- Help arrange rental vehicles for policyholders, claimants while their vehicles are in the shop.
- Communicated effectively with claimants, providing updates and addressing inquiries regarding their claims.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MONo Degree -
Lincoln University
Jefferson City, MOSkills
- Claims management expertise
- Policy interpretation
- Team motivation
- Planning and organization
- Team management
Timeline
Casualty Claims Supervisor
First Acceptance Insurance
01.2023 - Current
PD 2 Supervisor
First Acceptance Insurance
01.2022 - 01.2023
Complex Casualty Claims Adjuster
First Acceptance Insurance
08.2021 - 01.2022
Casualty II Claims Adjuster
First Acceptance Insurance
05.2019 - 08.2021
PD 2 ADJUSTER
First Acceptance Insurance
05.2018 - 05.2019
High School Diploma -
Jefferson City High School
No Degree -
Lincoln University