Summary
Overview
Work History
Education
Skills
Timeline
Generic

Herschelle Allen

Dining And Hospitality
Murfreesboro

Summary

Dynamic and self-motivated professional with extensive experience in dining and hospitality at Kroger and IHOP. Recognized for exceptional customer service and teamwork, consistently enhancing guest experiences. Proficient in cash handling and POS systems, while fostering a friendly atmosphere that encourages repeat business. Committed to maintaining high standards of cleanliness and efficiency.

Overview

28
28
years of professional experience

Work History

Dining and Hospitality

Kroger
03.2019 - 08.2025
  • Assisted clients with orders in a timely and respectful manner
  • Maintained a safe and clean working environment
  • Operated a cash register and served clients with no supervision.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Server/Hostess

IHOP
01.2016 - 01.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared.

Server Hostess

IHOP
01.1998 - 01.2016
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Jane Adams High School
The Bronx, United States
05-1984

Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Multitasking

Dependable and responsible

Self-Starter

Problem-solving

Time management

Timeline

Dining and Hospitality

Kroger
03.2019 - 08.2025

Server/Hostess

IHOP
01.2016 - 01.2019

Server Hostess

IHOP
01.1998 - 01.2016

Jane Adams High School

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