Hery Muniz
Nashville
Summary
Customer-focused professional with leadership and sales experience, dedicated to delivering world-class hospitality. Skilled in communication, adaptability, and cultural awareness. Seeking to join Delta Airlines as a Flight Attendant to provide exceptional passenger service, ensure safety, and create a welcoming environment for travelers from diverse backgrounds.
Overview
11
11
years of professional experience
Work History
Program Lead / Sales Specialist
Workwear Outfitters
01.2022 - Current
- Promoted from Customer Support Associate to Program Lead / Sales Specialist for excellence in service and leadership
- Drive sales programs and deliver personalized solutions for diverse clients
- Mentor and train new team members to uphold hospitality standards
- Recognized for consistently exceeding customer satisfaction goals
- Collaborate with teams to enhance efficiency and customer experience
Team Lead, eCommerce Department
Sinomax
01.2020 - 12.2020
- Oversaw warehouse inventory and documentation
- Coordinated product packaging, labeling, and shipping to ensure accuracy
- Supervised team performance and maintained workflow efficiency
Head Cashier / Grocery Clerk
Sprouts
01.2018 - 12.2019
- Trained and supervised cashiers to ensure excellent customer service
- Handled escalated customer issues with professionalism and empathy
- Conducted daily financial reconciliations and maintained compliance
Cashier
Kroger
01.2015 - 12.2016
- Delivered excellent customer service and managed transactions efficiently
- Assisted customers with inquiries and resolved issues professionally
Education
High School -
Stewarts Creek High School
Smyrna, TN01.2016
Skills
- Expertise in building trust-based customer relationships
- Strong cultural awareness and sensitivity to diverse needs
- Effective conflict resolution and problem solving
- Excellent verbal and written communication
- Adaptable in high-pressure, fast-paced environments
- Proficient in Microsoft Office and data management
Timeline
Program Lead / Sales Specialist
Workwear Outfitters
01.2022 - Current
Team Lead, eCommerce Department
Sinomax
01.2020 - 12.2020
Head Cashier / Grocery Clerk
Sprouts
01.2018 - 12.2019
Cashier
Kroger
01.2015 - 12.2016
High School -
Stewarts Creek High School
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