Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hieu Do

BRENTWOOD

Summary

Dynamic leader with proven expertise at Panda Express, excelling in team management and operational efficiency. Successfully trained and mentored staff, enhancing service delivery and customer satisfaction. Leveraged innovation skills to streamline processes and uphold food safety standards, achieving zero violations during audits. Committed to fostering a collaborative work environment.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Person in Charge

Panda Express
07.2021 - Current
  • Led daily operations, ensuring efficient service delivery and high customer satisfaction.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Managed inventory levels, optimizing stock management to prevent shortages and overages.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Streamlined workflow processes, enhancing operational efficiency and reducing wait times.
  • Implemented quality control measures, maintaining food safety standards in compliance with regulations.
  • Set overall vision and provided team leadership.

Cook

Panda Express
07.2021 - Current
  • Prepared diverse menu items according to standard recipes and procedures.
  • Ensured food safety and sanitation standards were consistently met in kitchen operations.
  • Trained new staff on cooking techniques, equipment usage, and safety protocols.
  • Monitored inventory levels and assisted in ordering supplies to maintain stock efficiency.
  • Using ServSafe certification experience to keep food/store clean without any violations on Ecosure audit.


Education

MBA - Business Administration

Middle Tennessee State University
Murfreesboro, TN
05-2029

BBA - Business Administration

Middle Tennessee State University
Murfreesboro, TN
05-2027

Skills

  • Effective leadership
  • Team management
  • Staff development
  • Innovation skills
  • Coaching and mentoring
  • Task delegation
  • Staff management

Certification

ServSafe Certification

Languages

Vietnamese
Full Professional

Timeline

Person in Charge

Panda Express
07.2021 - Current

Cook

Panda Express
07.2021 - Current

MBA - Business Administration

Middle Tennessee State University

BBA - Business Administration

Middle Tennessee State University

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Hieu Do