Himani S Singh
Fairview
Summary
Dynamic Office Operations Assistant with proven expertise at Ascension Saint Thomas Heart, adept at streamlining patient processes and enhancing customer satisfaction. Skilled in data entry and problem-solving, I effectively managed documentation and appointment scheduling, contributing to improved office efficiency and patient trust. Committed to fostering teamwork and delivering exceptional service.
Professional with experience in optimizing office operations and ensuring smooth workflow. Skilled in administrative support, calendar management, and coordinating meetings. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in multitasking and problem-solving.
Overview
15
15
years of professional experience
Work History
Office Operations Assistant
Ascension Saint Thomas Heart
05.2024 - Current
- Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
- Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
- Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.
- Provides general office and clerical support to assigned area Managed smooth processing of [Type] paperwork to support office productivity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, insurance, and records to quickly update all documentation in patients profile.
- Taking outgoing mails, collected incoming mails, sorting and distribute
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Sr. Front Office Executive
Indian Spinal Injuries Center
04.2010 - 08.2017
- Greeted patients and responded promptly to their needs.
- Handled patients professionally, resolving issues quickly to maintain high levels of patients satisfaction.
- Maintained strict confidentiality of patient information, adhering to hospital privacy regulations and fostering trust among patients.
- Ensured proper billing procedures were followed consistently.
- Streamlined check-in and check-out processes for improved efficiency, scheduled and confirmed appointments, resulting in reduced wait times for patients.
- Trained new staff members on company policies and procedures, ensuring consistent service delivery across the team.
- Coordinated office activities and operations, secured compliance to hospital policies and welcomed, screened and routed patients.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with patients to encourage repeat business.
Education
MBA - Human Resources Management
Swami Vivekanand Subharti University
Uttar Pradesh, India12-2019
Skills
- Scheduling and planning
- File organization
- Data entry proficiency
- Document management
- Meeting coordination
- Adaptability
- Team work
- Active listening
- Enthusiastic
- Creativity
- Costumer service
- Problem solving
Languages
Hindi
Full Professional
Timeline
Office Operations Assistant
Ascension Saint Thomas Heart
05.2024 - Current
Sr. Front Office Executive
Indian Spinal Injuries Center
04.2010 - 08.2017
MBA - Human Resources Management
Swami Vivekanand Subharti University
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