Hitendra Bodele

• Designed and built end-to-end network and security infrastructures for both on-premises data centers and cloud environments (AWS, Azure), ensuring robust connectivity, security, and high availability
• Acted as the escalation point of contact for critical network incidents, resolving complex issues across on-prem and cloud-based systems which involve 12 data centers and multiple offices in 120 countries across the globe
• Architected and deployed SD-WAN solutions across global locations, optimizing traffic routing and ensuring secure branch-to-cloud connectivity using FortiGate SD-WAN and Zscaler
• Monitored infrastructure health and performance using OpManager, significantly improving network reliability by proactively identifying and addressing issues
• Designed and implemented advanced firewall policies using FortiGate, Palo Alto, and Check Point firewalls, securing hybrid workloads and reducing security risks
• Configured and managed F5 Load Balancers for optimizing traffic and ensuring global application availability across cloud and on-prem environments.

• Designed and built network and security infrastructures integrating on-prem data centers with AWS and Azure cloud platforms, improving scalability and security for enterprise applications
• Led projects involving the deployment of hybrid network architectures, ensuring seamless integration between cloud services and on-prem systems with strict security protocols
• Served as the escalation contact for network and security incidents, coordinating with stakeholders and teams to resolve high-severity issues within SLA
• Managed OpManager monitoring systems, ensuring real-time visibility and faster resolution of network performance and security issues
• Deployed SD-WAN and VPN solutions across multiple global locations, enhancing secure connectivity for remote offices and improving failover capabilities.

• Led the planning and implementation of data center (DC) network infrastructures, configuring FortiGate and Cisco ASA firewalls as well as FortiDDoS appliances to mitigate attacks from unsecured zones
• Played a key role in configuring F5 load balancers and participated in the full lifecycle and migration of Germany's dual DC infrastructure
• Managed international MPLS migration projects, transitioning links from C&W to TATA with full redundancy across global data centers
• Managed and supported customer DC networks globally, including MPLS, internet, and site-to-site tunnels on Cisco, FortiGate, PaloAlto, and HPN devices
• Handled critical L3 escalations, provided technical recommendations in TAB calls, and guided support engineers in daily operations, while consistently updating TAM and TOM on progress
• Involved in multiple projects, day-to-day rollouts, and resolving network-related issues.

• Managed both local and US network infrastructures while leading the network and security teams, serving as the first point of contact and escalation for critical issues
• Responsible for overseeing PCI-DSS auditing to ensure compliance and security standards
• Managed the IT infrastructure and operations team, ensuring seamless day-to-day operations and system reliability.

• Handled day-to-day NOC operations, troubleshooting network reachability and latency issues, applying firewall policies, implementing routing changes, NAT configurations, and creating switching VLANs
• Configured and resolved site-to-site and remote access IPSec VPNs, adjusted load balancer settings, and upgraded device firmware based on set criteria
• Managed and configured NetScaler load balancers as per customer requirements, as well as performed Layer 2, Layer 3, and Layer 4 troubleshooting
• Analyzed network traffic using Wireshark, coordinated with customers for network projects and compliance, and worked with ISPs on BGP filtering and latency issues
• Documented incidents and change requests, ensured automated backups were verified, and generated bandwidth utilization reports, while coordinating with vendors for configuration assistance or hardware issues.

As part of my role, I was responsible for configuring High Availability (HA) clusters and managing Layer 3 (L3) interfaces, VLAN creation, and VDOM creation. I configured VPNs on Fortigate and implemented policies based on customer requirements. A key focus of my duties was identifying customer needs and configuring VLANs, IP pools, and bandwidth capping accordingly. I also ensured gateway redundancy for customer VLANs using VRRP/HSRP, while handling server load balancing through round robin, hash, and leased connection methods. Additionally, I implemented NAT policies as per client specifications and configured access lists on backbone routers.

A major part of my job involved identifying and resolving network-related issues, while coordinating with other service providers and the core backbone team for daily operations. I regularly monitored the health status of network peripherals and ensured backup of network equipment configurations. I actively monitored network health using tools such as Syslog, MRTG, Beaconware, and Sify Analyzer, and generated WAN link bandwidth reports, network uptime reports, and health check reports daily using MRTG and PRTG. Furthermore, I kept network diagrams and documentation up to date after any network changes.

I have extensive experience in the installation, configuration, and administration of various operating systems, including Windows 2003 Server, Windows 2000 Professional, Windows XP, and Red Hat Linux 4. I managed the installation, configuration, and administration of Quick Heal Antivirus Server on Windows 2000 Server. Additionally, I handled the setup and administration of Windows 2003 Server (Enterprise Edition), Active Directory, DNS Server for intranet, and DHCP Server. My role also involved providing comprehensive desktop and server hardware support, as well as network support. Furthermore, I configured and administered print servers and network printers to ensure seamless printing services across the network.

I was responsible for the installation and troubleshooting of Windows workstations, including Windows XP and Windows NT. My duties involved installing and providing basic troubleshooting support for Microsoft Office applications such as Word, Excel, PowerPoint, and Access. I handled in-depth troubleshooting for Outlook, Outlook Express, and Windows Mail using Microsoft Easy Assist. In addition, I installed and configured network switches and managed the overall administration of LAN systems. I also configured and maintained Outlook Express, ensured the smooth functioning of operating systems and application software, and managed antivirus programs and hardware maintenance to keep the systems running efficiently.