Holley Vatalaro
Michie
Summary
Dynamic Assistant Store Manager with extensive experience in retail sales and operational management. Skilled in team leadership, customer service excellence, and compliance with industry standards. Proven ability to drive performance improvements, increase efficiency, and create positive shopping environments. Strong analytical skills support effective planning and problem-solving in fast-paced settings.
Overview
28
28
years of professional experience
1
1
Certification
Work History
AR specialist
Avectus Healthcare Solutions
Corinth
04.2012 - Current
- Managed daily assignments and account updates through effective leadership of interim team.
- Communicated account statuses with patients, insurance companies, and attorneys.
- Drafted and processed correspondence for all incoming and outgoing communications.
- Trained new hires on insurance protocols and attorney services efficiently.
- Conducted evaluations and generated regular reports for team and providers.
- Reviewed and verified insurance claims to ensure compliance and accuracy.
- Collaborated with healthcare providers to resolve discrepancies in payments.
- Maintained comprehensive records of accounts receivable transactions in systems.
Server/Bartender/bartender manager
FREDDY T'S
Counce
09.2001 - Current
- :
- 1. Delivered exceptional customer service in a high-volume bar environment.
- 2. Managed bar operations, ensuring compliance with safety and health regulations.
- 3. Trained bartenders in mixing techniques and customer service excellence.
- 4. Developed innovative cocktail menus, enhancing customer satisfaction.
- 5. Conducted regular inventory checks, maintaining optimal stock levels.
- 6. Resolved guest complaints effectively to ensure positive experiences.
- 7. Performed opening and closing duties, including cash handling and stock replenishment.
- 8. Implemented precision pouring tactics to reduce liquor costs.
Assistant Manager
Wal-Mart
Jackson
11.2008 - 04.2012
- Communicate with customers and employees to answer questions and explain information.
- Provide operational support.
- Assigned tasks to associates, staffed projects, tracked progress, and updated managers and partners.
- Yearly evaluation
- Improvement plans
- Schedules
- Hiring
- Daily, weekly, and monthly reports.
- Payroll
- Cash office deposits, report, and balancing.
- Gun sales and ATF reports.
- Inventory
- Assisted in managing daily operations and employee scheduling.
- Coordinated inventory management and stock replenishment processes.
- Trained staff on customer service standards and store policies.
- Implemented merchandising strategies to enhance product visibility.
- Resolved customer inquiries and complaints effectively and promptly.
- Monitored sales trends to optimize product placement strategies.
- Facilitated communication between departments to improve workflow efficiency.
- Ensured compliance with safety standards and store regulations.
- Managed customer service inquiries and complaints promptly.
- Supervised daily operations, the smooth scheduling of shifts, and the assignment of duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members effectively.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure thesmoothh flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored the performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate, and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.The performance issmooth and thescheduling of shifts
Department Manager
Wal-Mart
Corinth
09.2004 - 11.2008
- Supervised daily operations, including scheduling, cash handling, and merchandising displays.
- Trained team members on customer service standards to enhance satisfaction.
- Managed inventory control to ensure optimal stock levels and product availability.
- Resolved customer complaints promptly, documenting issues in CRM systems.
- Conducted interviews and evaluated prospective employees for open positions.
- Implemented visual merchandising strategies to improve product appeal.
- Collaborated with management on strategic department improvements and promotions.
- Organized promotional events to boost customer engagement and sales growth.
Cashier
Wal-Mart
Corinth
05.2001 - 09.2004
- Delivered prompt, friendly customer service while processing transactions efficiently.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with inquiries and resolved payment issues effectively.
- Organized merchandise displays to enhance shopping experience for patrons.
- Collaborated with team members to ensure seamless daily store operations.
- Trained new cashiers on operational procedures and customer service standards.
- Processed returns and exchanges in compliance with company policy.
- Followed security protocols for handling large sums of money.
Fast Food Server
McDonald's
Corinth
05.1998 - 05.2001
- Processed customer transactions efficiently at checkout and operated cash register accurately.
- Prepared food items according to established recipes and safety standards.
- Assisted customers with menu selections, addressing inquiries regarding ingredients and pricing.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Trained new staff on food handling practices and customer service protocols.
- Monitored inventory levels, restocking supplies as necessary for smooth operations.
- Collaborated with team members to ensure efficient service flow during peak hours.
- Responded promptly to customer complaints, enhancing satisfaction through effective resolution.
Education
Bachelor's - Organizational leadership
Bethel University
McKenzie, TN01.2018
Bachelor's degree - Organizational Management, Business
University of North Alabama
Florence, ALSkills
- Process improvement and financial services
- Merchandising and retail sales
- Conflict management and resolution
- Client services and support
- Business development and marketing
- Payroll and accounts payable
- Office management and experience
- Human resources and hiring
- Negotiation and budgeting
- Cash handling and financial reporting
- Oral and written communication
- Quality control and evaluations
- Coaching and mentoring
- Organizational management skills
- Technology proficiency (Microsoft Office, Excel, Outlook, Word)
- Project management and operations management
- Team leadership and management
- Customer relationship management (CRM)
- Data analysis and research skills
- Inventory control and workflow optimization
Certification
• Driver's License
• TABC Certified
• ABC Permit
• Bar
• Bartender License
• TABC Certified
• ABC Permit
• Bar
• Bartender License
Additional Information
Staffing/Scheduling, Training and development, Cash reports, Procedures and process review and development, Financial reporting, Customer needs, Multi task management, Sales, Customer satisfaction, Customer service, Hiring/Firing, Interviewing experience, Payroll, Complex problem-solving skills, Strategic planning, Employee coaching, Customer targeting, Computer skill, Assertiveness, Accuracy, Adaptability, Attention to detail, Bar stocking, Basic math skills, Beer, Wine and Liquor Knowledge, Building rapport, Calmly responding to agitated guest, Can judge if a person has been drinking too much, Cash handling, Cash register and credit card processing skills, Cleaning procedures, Cleaning bar, Collecting and managing payments, Consistency, Counting and processing multiple drink orders, Creating a friendly atmosphere, Customer relations, Customer service skills, Endurance, Engaging others, Flexible schedule, Free pouring, Good energy, Hospitality, Inventory, Keeping a bar organized and clean, Knowing how to listen, Mixing drinks, Monitoring customer alcohol consumption, Multitasking, Patience, Personable, easy to talk to, Personal stress management, Preparation, Quick thinker, Reading facial expressions and body language, Reconciling cash drawers, Resolving complaints, Sales, Serving drinks, Socializing when necessary, Staying friendly despite unfavorable or difficult circumstances, Stocking supplies, Strong awareness of surrounding, Team player, Teamwork, Verbal skills
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
AR specialist
Avectus Healthcare Solutions
04.2012 - Current
Assistant Manager
Wal-Mart
11.2008 - 04.2012
Department Manager
Wal-Mart
09.2004 - 11.2008
Server/Bartender/bartender manager
FREDDY T'S
09.2001 - Current
Cashier
Wal-Mart
05.2001 - 09.2004
Fast Food Server
McDonald's
05.1998 - 05.2001
Bachelor's - Organizational leadership
Bethel University
Bachelor's degree - Organizational Management, Business
University of North Alabama