Holly Bivens
Old Fort
Summary
Detail-oriented professional with expertise in telephone etiquette and customer account management. Proven track record of resolving complaints efficiently, leading to high customer satisfaction rates. Strong ability to manage multiple accounts while maintaining attention to detail. Committed to delivering exceptional service and support to clients.
Overview
7
7
years of professional experience
Work History
Appointment Scheduler
Complete Companies
Nashville
04.2021 - 07.2025
- Collaborated with team to meet departmental goals efficiently.
- Managed inventory by ordering parts, ensuring customer availability.
- Assisted with various tasks as directed by management.
Customer Service Representative
Nationwide Recovery
Cleveland
12.2020 - 03.2021
- Managed customer accounts while ensuring accuracy of database information.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Informed customers about billing procedures and provided assistance with payment options.
- Collected deposits and payments, coordinating seamless billing arrangements.
Billing Spechialist
Medical Billing of Tennessee
Cleveland, TN
02.2018 - 04.2020
- Reviewed patient accounts for accuracy and completeness of information.
- Collaborated with insurance companies to verify coverage details.
- Investigated incorrect billings and processed necessary refunds.
- Assessed billing statements for correct diagnostic codes and identified coding problems.
Education
Some College (No Degree) -
Cleveland State Community College
Cleveland, TNSkills
- Computer skills and order processing
- Team collaboration and teamwork
- Telephone etiquette and follow-up
- History documentation and scheduling expertise
- Guest relations and appointment scheduling
Timeline
Appointment Scheduler
Complete Companies
04.2021 - 07.2025
Customer Service Representative
Nationwide Recovery
12.2020 - 03.2021
Billing Spechialist
Medical Billing of Tennessee
02.2018 - 04.2020
Some College (No Degree) -
Cleveland State Community College