Holly Daze
Knox
Summary
Strong leader with a solid background in customer service. Proven track record of efficiently resolving customer inquiries while maintaining high satisfaction rates. Demonstrated ability to utilize communication and problem-solving skills to enhance the customer experience.
Overview
10
10
years of professional experience
Work History
Ride Operator
Dollywood Theme Park
11.2023 - Current
- Followed safety procedures for operating, loading, and unloading passengers.
- Adapted quickly to new ride assignments and learned proper operation techniques.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging working conditions.
Head Waiter
Vols Burgers
01.2021 - 10.2023
- Demonstrated strong multitasking skills by efficiently managing multiple tables at once.
- Provided food and beverages promptly while maintaining focused attention on customer needs.
- Trained team members on the proper usage of the POS system.
Cashier
Mothman Emporium
03.2018 - 12.2020
- Greeted customers as they entered the store and promptly addressed their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined the checkout process to increase efficiency and reduce waiting times.
Childcare Teacher
Tazmanian Tots
08.2015 - 02.2018
- Sanitized toys and play equipment daily to ensure safety and cleanliness.
- Observed children to identify those needing additional support.
- Engaged with children individually to build positive relationships and enhance learning.
Education
High School Diploma -
Horace Maynard High School
Maynardville, TN01-1996
Skills
- Customer service
- Equipment operation
- Safety monitoring
- Emergency evacuation procedures
- Ride operations
- Safety procedures
- Time management
- Teamwork and collaboration
- Strong work ethic
Timeline
Ride Operator
Dollywood Theme Park
11.2023 - Current
Head Waiter
Vols Burgers
01.2021 - 10.2023
Cashier
Mothman Emporium
03.2018 - 12.2020
Childcare Teacher
Tazmanian Tots
08.2015 - 02.2018
High School Diploma -
Horace Maynard High School
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