Holly Just
Spring Hill
Summary
Enthusiastic and detail-oriented front desk professional with 5+ years experience, seeking a Spa Host position at Southall Farm & Inn where I can leverage my customer service, communication, and organizational skills to ensure a smooth and positive guest experience.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist-Shift Lead
Rocky Top Pet Resort
Thompson's Station
01.2025 - Current
- Greeted guests, facilitated tours of our facility, and helped up sell boarding options based on individual needs
- Checked guests in and out, collected payment for services provided, confirmed details of their stay with their owner, and updated our system with special needs regarding medication or feeding
- Professionally responded to customer inquiries via phone, email, and in person
- Addressed client concerns using conflict resolution strategies
- Scheduled boarding, daycare, and grooming appointments
Front Desk Receptionist
My Second Home Pet Resort
Franklin
12.2023 - 01.2025
- Greeted guests entering the lobby and answered incoming inquiries via phone, email, or in person
- Gave new client tours
- Checked guests in and out for their appointments
- Booked, modified, and cancelled appointments through Gingr
- Successfully performed opening/ closing duties including cleaning
Mortgage Loan Officer
FirstBank
Spring Hill
03.2016 - 03.2022
- Met with applicants to complete the mortgage loan application and gather required documentation for underwriting approval
- Communicated with all parties involved in the real-estate transaction including buyers, sellers, title companies, agents, appraisers, and processors/ underwriters
- Facilitated the home loan process from application to closing
Education
Associate of Applied Science - Early Childhood Education
Gwinnett Technical College
Lawrenceville, GA06-2009
Skills
- Microsoft Suite
- Customer Service
- Conflict Resolution
- Communication
- Adaptability
- Active Listening
Timeline
Front Desk Receptionist-Shift Lead
Rocky Top Pet Resort
01.2025 - Current
Front Desk Receptionist
My Second Home Pet Resort
12.2023 - 01.2025
Mortgage Loan Officer
FirstBank
03.2016 - 03.2022
Associate of Applied Science - Early Childhood Education
Gwinnett Technical College