Holly Massey
Delano
Summary
Observant and motivated Security Supervisor with background in overseeing security operations and ensuring safety of personnel and property. Proven ability to manage emergency situations and implement effective security protocols. Knowledgeable about detecting, preventing and reporting incidents and providing basic first aid. Demonstrated leadership and communication skills in training and supervising security personnel. Strong understanding of enforcement policies coupled with deep familiarity of safety equipment. Eager to expand skills in various environments while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Supervisor
Sweetwater Hospital Association
Sweetwater, TN
03.2026 - Current
- Supervised daily security operations, ensuring safety protocols were consistently followed across hospital premises.
- Developed and implemented training programs for security staff to enhance response capabilities and service quality.
- Conducted regular audits of security procedures, identifying areas for improvement to mitigate potential risks effectively.
- Coordinated with law enforcement and emergency services during critical incidents, facilitating swift resolution and support.
- Monitored surveillance systems, analyzing footage to detect suspicious activities and prevent security breaches proactively.
- Administered psychiatric care under supervision, ensuring patient safety and comfort.
- Monitored patient behavior, documenting changes to inform treatment plans.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
Security Officer (Site Supervisor)
Allied Universal Security Services
Sweetwater, TN
06.2022 - 06.2025
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Completed incident reports to record security or loss prevention incidents.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Searched high risk patients for weapons and contraband both manually and with hand wands for prohibited items.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Provided escorts for staff, patients, and visitors as needed.
- Administered first aid for minor medical situations and contacted nursing staff or paramedics for medical emergencies.
- Trained new employees on hospital security policies and procedures.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Evaluated needs of departments and delegated tasks to optimize overall satisfaction from client.
- Recognized by client's management for providing exceptional customer service.
Technician
Duracell
Cleveland, TN
03.2021 - 06.2022
- Inspected job site before project start to identify obstacles and resolve issues.
- Calibrated tools and gauges used in machining processes according to established standards.
- Monitored and observed production line to watch for pile-ups and jams.
- Prepared machine for production processes by equipping with required tools and parts.
- Recorded details such as type and amount of material used during each shift in logbooks provided by supervisor.
- Ensured that all safety regulations were strictly adhered to when operating machinery.
- Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
- Trained new employees on the proper use of mechanical equipment.
- Loaded raw material into machines for processing according to job specifications.
- Troubleshot various mechanical issues with the assistance of technical manuals or diagrams.
- Cleaned and lubricated machinery as part of routine maintenance activities.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Set up, adjusted and operated a variety of machines to produce parts or products meeting quality standards.
Service Attendant
Dunkin' Donuts
Athens, TN
10.2020 - 03.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Educated customers on menu items, product ingredients and nutritional values.
- Brewed and served coffee and tea with preferred add-ins.
- Displayed strong telephone etiquette, effectively handling difficult calls.
General Laborer
Gold Star Staffing
Cleveland, TN
12.2019 - 10.2020
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Printed and applied shipping labels for boxes and packages according to product distribution instructions.
- Participated in company training sessions to improve skills and boost process knowledge.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Monitored production line for jams, pile-ups or glue not adhering properly.
- Operated and maintained vacuum sealers and pallet jacks.
- Maintained records of raw materials used, finished goods produced, and waste generated during each shift.
- Cleaned machinery components regularly according to manufacturer guidelines.
- Removed damaged or inferior materials to prepare products for packaging.
- Adjusted machine settings to ensure optimal performance and product quality.
- Supplied materials to feeding devices, spindles or hoppers and unloaded completed packaged products.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Motor Transport (Military)
Marine Corps
SC
04.2019 - 10.2020
- Maintained accurate records of all contacts made during recruitment efforts.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Completed routine inspections.
- Enforced policies and procedures for logistics team.
- Coordinated and monitored inbound and outgoing deliveries.
- Notified superiors of defects, damage or violations.
- Reviewed work orders and discussed with superiors.
- (Honorably discharged due to disqualifying injuries.)
Riding Instructor/Trainer
Guided Reins Farm
Athens, TN
08.2017 - 03.2019
- Paired rider with equine partner for lessons based on temperament, personality and experience.
- Assisted students with mounting and dismounting horses safely.
- Supervised recreational rides around the property ensuring that all riders followed safety protocols.
- Instructed riders in basic horsemanship skills, including grooming, tacking up and leading the horse.
- Arranged transportation for horses if needed.
- Delivered group lectures and hands-on demonstrations to instruct students.
- Developed relationships with vendors who supplied feed, hay, bedding or other supplies needed for the facility's operation.
- Taught trail riding, western pleasure and barrel/ pole bending techniques based on skill level.
- Inspected equipment before each use for signs of wear or damage, making necessary repairs when needed.
- Organized special events such as competitions or demonstrations.
- Planned and completed group projects, working smoothly with others.
- Provided assistance in selecting appropriate tack for individual horses and riders.
- Retrained horses to break kicking, bolting or other bad habits.
- Prepared horses for travel.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Administered prescribed medications to animals.
- Groomed horses before competitions.
- Maintained accurate records of horse health history, vaccinations, feedings schedules, medications administered.
- Trained horses or other equines using knowledge of breed characteristics, training methods and performance standards.
- Assisted farriers in trimming hooves or applying horseshoes as necessary.
Education
High School Diploma - Agricultural Business
Mcminn High School
Athens, TN05-2017
Skills
- Electronic Surveillance
- Emergency Response
- Team Supervision
- Conflict De-Escalation
- Threat Assessment
- Report Writing
- Incident Reporting
- Alarm Monitoring
- Detail Oriented
- Maintenance and Repair
- Strategic Planning
- Patience and Persistence
- Teaching Abilities
- Customer Service
- Order Picking
- Word Processing
- Dock Maintenance
- Policy Enforcement
- Goal-Oriented
- Training and Mentoring
- Negotiation
- Security personnel training
- Staff management
- CCTV monitoring
- Team leadership
Accomplishments
- Allied Employee of the Month February 2023
- Nominee for Sweetwater Association's STAR award, January 2024
Certification
Infant Abduction Prevention and Newborn Safe Haven 06/20/2022
Search Techniques (SSO) 06/30/2022
Emergency Management 2023
Written Information Security Program (WISP) 2023
Allied Employee of the Month February 2023
Introduction to Security Dispatch (SOC) 02/07/2024
Opioid Overdose and Bystander Use of Naloxone 02/23/2024
Mental Health First Aid 2025
Timeline
Security Supervisor
Sweetwater Hospital Association
03.2026 - Current
Security Officer (Site Supervisor)
Allied Universal Security Services
06.2022 - 06.2025
Technician
Duracell
03.2021 - 06.2022
Service Attendant
Dunkin' Donuts
10.2020 - 03.2021
General Laborer
Gold Star Staffing
12.2019 - 10.2020
Motor Transport (Military)
Marine Corps
04.2019 - 10.2020
Riding Instructor/Trainer
Guided Reins Farm
08.2017 - 03.2019
High School Diploma - Agricultural Business
Mcminn High School