Holly Pasley
Smithville
Summary
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
22
22
years of professional experience
Work History
Front Desk Manager
The Rutherford
07.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and supervised front desk staff, enhancing service quality and efficiency.
- Resolved guest inquiries and complaints, fostering customer satisfaction and loyalty.
- Coordinated room assignments and scheduling, optimizing occupancy rates.
- Implemented procedural improvements to enhance workflow efficiency at front desk.
- Monitored inventory levels of office supplies, ensuring availability for daily operations.
- Developed training materials for new hires, streamlining onboarding process.
- Utilized reservation management software to manage bookings and guest records effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Oversaw front desk operations with eye for Memory Care reputation, staff productivity, and operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Controlled cash and petty cash payment transactions at front desk to successfully reduce errors.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
General Manager
Save-A-Lot
09.2003 - 07.2004
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented inventory management strategies to reduce waste and improve stock accuracy.
- Managed staff recruitment, training, and development to enhance team effectiveness and engagement.
- Analyzed sales trends to inform merchandising decisions and drive revenue growth.
- Ensured compliance with health, safety, and regulatory standards across all store operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Education
Associate of Applied Science - Business Management
Volunteer State Community College
Gallatin, TN05-2020
Skills
- Problem-solving skills
- Customer service
- Leadership qualities
- Guest relations
- Listening skills
- Inventory oversight
- Administrative support
- Maintenance requests
- Bookkeeping
- Telephone and email etiquette
Timeline
Front Desk Manager
The Rutherford
07.2024 - Current
General Manager
Save-A-Lot
09.2003 - 07.2004
Associate of Applied Science - Business Management
Volunteer State Community College