Holly Slater
Kingsport
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
State of Franklin Healthcare Associates
03.2021 - Current
- Chronic Care Management
- Referral Coordinator
- Patient Service Representative
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Certified Pharmacy Technician
Food City
06.2004 - 03.2021
- Processing written, phoned, e-scribed prescriptions
- Pulling, counting, labeling, packaging medications
- Medication control of Schedule II-XI medications
- Customer Service including drive through, phone, in person
- Inventory Control
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Radiology Tech Aide
Indian Path Medical Center
01.2001 - 01.2002
- Aide Radiology Technicians with various testing
- Transport of patients to and from Hospital inpatient rooms
- Direction of patients to various testing rooms
- Preparation of IV contrast as needed
- Filing of patient charts
- Scheduling patient exams
Education
Highschool -
Christian Life Academy
Kingsport, TN01.1997
Skills
- Pharmacy Technician experience
- Medical office experience
- Medical Scheduling
- EMR systems
- Vital Signs
- Patient care
- Transcription
- Computer Operation
- Anatomy knowledge
- Hospital Experience
- Medical records
- Epic
- Medical terminology
- Customer service
- Sales
Certification
- Certified Pharmacy Technician (CPhT), 04/01/07, 05/01/26
- CCMA Certification, 06/01/22, 07/01/26
- BLS Certification, 4/3/2024, 4/2026
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Certified Medical Assistant
State of Franklin Healthcare Associates
03.2021 - Current
Certified Pharmacy Technician
Food City
06.2004 - 03.2021
Radiology Tech Aide
Indian Path Medical Center
01.2001 - 01.2002
Highschool -
Christian Life Academy
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