HOLLY TAYLOR
Murfreesboro
Summary
Dedicated Loan Servicing Specialist with proven productivity and efficient task completion. Delivered effective loan processing, compliance adherence, and exceptional customer service, resulting in streamlined operations. Contributed to team success through strong communication, problem-solving, and time management skills.
Overview
9
9
years of professional experience
Work History
Loan Servicing Specialist
MOHELA
Chesterfield
01.2023 - Current
- Coordinated communication between borrowers and loan servicing teams.
- Reviewed account information and resolved discrepancies for customer inquiries.
- Monitored compliance with federal regulations and company policies.
- Updated loan documentation and ensured data integrity in servicing software.
- Facilitated payment processing and account adjustments for borrowers.
- Provided exceptional customer service by addressing borrower concerns promptly.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Provided financial counseling services to borrowers in need of assistance with budgeting or debt management.
Customer Service Representative Agent
ACSI
Nashville
12.2021 - 01.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Engaged with customers through multiple channels including phone and email.
- Oversaw customer accounts and processed service requests to support timely resolutions.
- Documented customer interactions in CRM system to ensure accurate tracking and follow-up.
- Resolved customer issues in an expedient manner by utilizing problem-solving skills.
- Demonstrated strong communication skills both verbally and in writing when interacting with customers.
- Advised customers on services and solutions tailored to their specific needs and preferences.
- Maintained accurate records of customer interactions and transactions.
- Provided a friendly greeting to customers to enhance their overall experience. and provided prompt and courteous service.
- Collaborated with team members to improve service delivery processes.
- Answered customer calls promptly to avoid long wait times on hold.
- Analyzed technical problems to determine effective resolutions for customers. using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CAP Team Member
Walmart Supercenter
Smyrna
10.2018 - 01.2020
- Aided customers by quickly locating items, resulting in a [Number]% increase in store satisfaction.
- Greeted customers and directed them to the products they requested.
- Collaborated with sales team to track inventory levels, complete accurate orders, and resolve item issues.
- Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues.
- Aided customers by quickly locating items, contributing to increased store satisfaction.
- Welcomed customers to create a friendly atmosphere in the store. and directed them to the products they requested.
- Assisted customers with purchases by moving heavy items, processing payments, and bagging items.
Crew Member
McDonald's
Lebanon
01.2018 - 10.2018
- Took customer orders to ensure accurate and timely service.
- Managed order intake to ensure accurate service.
- Prepared and distributed food to maintain quality standards and customer satisfaction.
- Collaborated with team to efficiently complete tasks and maximize service output.
- Collaborated with a team to complete efficient tasks and achieve top hauls.
Education
High School -
Aaron Academy
Gallatin, TNSkills
- Loan documentation
- Loan servicing experience
- Payment processing
- Financial transactions
- Customer account management
- CRM
- CRM Systems
- Data analysis
- Data integrity
- Attention to detail
- Customer satisfaction
- Customer service
- Complaint resolution
- Problem resolution
- Conflict resolution
- Team collaboration
- Multi-Task Management
- Time management
- Microsoft Office
- Computer literate
- Excellent communication
- Effective communication
- Good listening skills
- Quick learner
Timeline
Loan Servicing Specialist
MOHELA
01.2023 - Current
Customer Service Representative Agent
ACSI
12.2021 - 01.2023
CAP Team Member
Walmart Supercenter
10.2018 - 01.2020
Crew Member
McDonald's
01.2018 - 10.2018
High School -
Aaron Academy