Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hooper Mills

Nashville

Summary

Driven and personable professional with a strong foundation in account management and patient care. Experienced in managing high-value client relationships at TownePark and supporting clinical operations as a Patient Care Coordinator in a medical spa. Skilled in patient education, service optimization, and cross-functional collaboration. Combines healthcare insight with strategic thinking and a results-oriented approach to build trust, communicate effectively, and deliver outcomes. Excited to bring a client-focused mindset and passion for improving patient experiences to a sales role at Stryker.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

Relive Health
06.2024 - Current
  • Maintained strict adherence to HIPAA guidelines while managing sensitive patient information, ensuring privacy, accuracy, and compliance at all times.
  • Acted as the primary point of contact for clients, providing a personalized and high-touch experience throughout the entire treatment journey, from initial consultation to post-care follow-up.
  • Conducted in-depth consultations to educate clients on available services, establish realistic expectations, and develop tailored treatment plans based on individual goals and needs.
  • Drove revenue through strategic promotion of in-stock products, including medications, supplements, and wellness services, by offering informed, client-specific recommendations.
  • Oversaw daily clinic operations such as appointment scheduling, follow-up communication, protocol monitoring, and front-desk coordination to ensure efficiency and an exceptional client experience.

Account Manager

Towne Park Southall Farm and Inn
05.2023 - Current
  • Managed a portfolio of high-value accounts, including corporate clients, VIP guests, and event planners.
  • Cultivated and maintained strong relationships with clients, serving as the primary point of contact for all inquiries, requests, and issues.
  • Developed customized service packages and negotiated contracts to meet the unique needs of each client.
  • Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of client events, promotions, and special requests.
  • Conducted regular account reviews to identify opportunities for upselling and cross-selling hotel amenities and services.

Team Leader/Assistant Manager

Towne Park Omni Hotel
12.2021 - 05.2023
  • Led a team of account managers and customer service representatives, providing guidance, coaching, and support to achieve team goals and deliver outstanding service to clients.
  • Developed and implemented strategic account plans to drive revenue growth, increase client satisfaction, and foster long-term relationships.
  • Conducted regular performance evaluations, provided feedback, and identified opportunities for skills development and career advancement within the team.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Professional Athlete

Grand Junction Rockies
05.2021 - 09.2021
  • Demonstrated exceptional athletic prowess, discipline, and teamwork as a member of Grand Junction Rockies.
  • Collaborated with coaches, trainers, and teammates to achieve team goals and foster a culture of excellence and camaraderie.
  • Thrived in high-pressure situations, exhibiting resilience, adaptability, and problem-solving abilities on and off the field.

Education

Bachelor of Arts - General Studies

Cumberland University
Lebanon, TN
08-2022

Associate of Arts - History

Cleveland State Community College
Cleveland, TN
05-2018

Skills

  • Team Collaboration and Leadership

  • Adaptability and Resilience

  • Effective Communication Skills

  • Sales and Account Management

  • Client Relationship Building

  • Cross-functional Collaboration

References

References available upon request.

Timeline

Patient Care Coordinator

Relive Health
06.2024 - Current

Account Manager

Towne Park Southall Farm and Inn
05.2023 - Current

Team Leader/Assistant Manager

Towne Park Omni Hotel
12.2021 - 05.2023

Professional Athlete

Grand Junction Rockies
05.2021 - 09.2021

Associate of Arts - History

Cleveland State Community College

Bachelor of Arts - General Studies

Cumberland University

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Hooper Mills