Hope Heydasch
Nashville
Summary
Dynamic General Manager with over 5 years of proven success in restaurant operations, P&L management, and team development. Expertise in optimizing labor and food costs, designing impactful training programs, and implementing strategic improvements that drive sales and enhance customer retention. Recognized for cultivating high-performing teams, ensuring operational consistency, and achieving strong budget performance in fast-paced environments. Committed to fostering a culture of excellence that empowers staff and elevates the overall dining experience.
Overview
3
3
years of professional experience
Work History
General Manager
Handel's
04.2025 - 08.2025
- Developed hiring guides to improve onboarding, accelerate training, and strengthen team integration.
- Reorganized inventory and equipment layout to maximize workspace efficiency and boost daily productivity.
- Created and implemented structured checklists and shift schedules to streamline daily operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Dunkin
12.2022 - 04.2025
- Boost product sales with strategic planning and merchandising.
- Streamlined operations and staff development, achieving 93% retention rate while maintaining labor costs 3% under target through strategic scheduling and mentorship.
- Optimized inventory management and financial reporting, consistently delivering 2-3% under budget while implementing data-driven merchandising strategies.
- Developed comprehensive training programs for crew and management, fostering skill development and operational confidence through hands-on mentorship.
- Built an empowering workplace culture focused on team success, combining strategic leadership with practical operational improvements.
General Manager
Sonic
07.2022 - 12.2022
- Led strategy to boost site profitability, cutting food costs to 28% while enhancing quality.
- Doubled weekly sales to $13,000 by optimizing operations and developing team skills.
- Recruited and mentored a high-performing team, maintaining labor costs significantly below budget.
Education
High School Diploma -
William Blount High School
Maryville, TN05.2020
Skills
- P&L Management
- Community Outreach
- Leadership
- Cost Control
- Development
- Team Building
- Sales Growth
- Change Management
Timeline
General Manager
Handel's
04.2025 - 08.2025
General Manager
Dunkin
12.2022 - 04.2025
General Manager
Sonic
07.2022 - 12.2022
High School Diploma -
William Blount High School