Hope Howington
La Follette
Summary
Knowledgeable Manager with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Wendy's
02.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Education
Campbell County Comprehensive High School
Campbell County, TN05-2021
Skills
- Staff management
- Staff scheduling
- Adaptable
- Conflict resolution
- Critical thinking
- Collaboration and teamwork
- Sanitation
- Investigating complaints
- Health code compliance
- Punctuality
- Organization and Communication
- Leadership
- Inventory Control
Timeline
Restaurant Manager
Wendy's
02.2020 - Current
Campbell County Comprehensive High School
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