Hope Lehmann
Murfreesboro,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Professional and knowledgeable offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented with experience in customer service, data entry and office management.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Bowden Tree LLC
02.2021 - 07.2023
- Answered multi-line phone system, routing calls, delivered messages to respective staff.
- Scheduled estimates and start dates for jobs, organized them by time and location to keep business running efficiently.
- Executed record filing system to improve document organization and management.
- Organized, categorized and calculated all tax information and documentation and relayed information to CPAs.
- Created estimates, invoices, received payments from customers.
- In charge of sending out weekly payroll, paying for supplies and materials as well as contract labor and equipment rental invoices.
- Created, received and filed all employee documents.
- Onboarding of new staff.
- Ensured company was in profit gain and kept staff on task with staying in budget, while also bringing in increased amount of income and profit gain each month
- Required make payments all monthly bills, fees and expenses needed to operate
- Filed all required documentation to its retrospective government entities, i.e. Secretary of State, Department of Revenue, Department of Commerce.
- Ensured all licensing and state or federal required documentation was valid and up to date.
- Executed record filing system to improve document organization and management
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Created and maintained databases to track and record customer data
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Developed strategies to streamline and improve office procedures
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Managed budgets and generated financial reports for review
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Performed research to collect and record industry data
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
Education
High School Diploma -
Central Magnet School.
Murfreesboro, TN05.2015
Skills
- Excellent Communication
- Flexible and Adaptable
- Active Listening
- Good Telephone Etiquette
- Critical Thinking and Problem Solving
- Organization and Time Management
- Attention to Detail
- Multitasking Abilities
- Spreadsheet and Records Management
- Customer and Client Relations
- Scheduling and Project Management
- Filing and Data Archiving
- Payroll and Budgeting
Timeline
Administrative Assistant
Bowden Tree LLC
02.2021 - 07.2023
High School Diploma -
Central Magnet School.
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