Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Phillips

City of La Follette

Summary

Dedicated front desk receptionist skilled in guest relations, complaint resolution, and appointment scheduling. Committed to enhancing guest satisfaction through effective communication and swift issue resolution.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

Super 8 Motel
Caryville
08.2021 - 02.2022
  • Greeted guests warmly and facilitated smooth check-in processes.
  • Managed phone inquiries, ensuring efficient communication by directing calls to appropriate staff.
  • Resolved guest complaints swiftly, contributing to increased overall satisfaction.
  • Maintained cleanliness and organization of front desk, creating welcoming environment for guests.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
09-2019

Skills

  • Guest relations
  • Front desk operations
  • Complaint resolution
  • Phone management
  • Appointment scheduling
  • Customer service

Timeline

Front Desk Receptionist

Super 8 Motel
08.2021 - 02.2022

High School Diploma -

Penn Foster Career School
Hope Phillips