Hunter Craven
Clarksville
Summary
Retail and hospitality professional with 12 years of customer service experience. Expertise in store operations, staff management, financial handling, merchandising, and high-volume guest relations. Proven track record in non-profit retail and fast-paced food and beverage environments, recognized for exceptional organization and leadership skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Server
Jake's Northampton
Northampton
06.2021 - 06.2025
- Delivered exceptional customer service, enhancing guest experiences in fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Executed accurate money transactions, ensuring compliance with company cash handling procedures.
- Educated new servers on menu items and service protocols, facilitating smooth onboarding process.
- Followed health safety guidelines when preparing and serving food products.
Retail Supervisor
The Church Mouse
Palm Beach
11.2022 - 03.2024
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Supervised daily retail operations and ensured smooth workflow.
- Trained and mentored new staff on customer service standards.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Coordinated visual merchandising to enhance store presentation.
- Collaborated with management to develop training materials for employees.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Bartender Server
110 Grill
Hadley
09.2019 - 06.2021
- Prepared and served a variety of beverages to enhance guest experience.
- Trained new bartenders on proper techniques and company standards for service.
- Resolved customer complaints by coordinating with kitchen staff to deliver replacement items promptly.
- Educated customers on daily specials and signature menu items to enhance their dining experience.
- Prepared checks, itemizing total meal costs and taxes.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Restocked service areas with supplies to ensure seamless service during slow periods. with supplies during slow periods.
Bartender/Server
Applebee's Neighborhood Grill & Bar
Greenfield
08.2016 - 01.2020
- Provided excellent customer service and handled inquiries promptly.
- Addressed customer complaints professionally, enhancing overall customer satisfaction.
- Coached new bartenders on standard procedures and drink recipes to ensure consistent service quality.
- Collaborated with kitchen staff to ensure timely food service.
- Streamlined payment processing for customers, managing cash register operations with accuracy.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Oversaw cash drawer operations at the end of each shift for accuracy. at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Education
Granby Jr. Sr. Highschool
Granby, MA06-2015
Skills
Point of sale operations
Food and beverage management
- Cash Management
- Food Safety Management
Inventory Control
Customer service
- Customer relations
- Team Training
Certification
- Tennesee ABC Server Permit
Timeline
Retail Supervisor
The Church Mouse
11.2022 - 03.2024
Server
Jake's Northampton
06.2021 - 06.2025
Bartender Server
110 Grill
09.2019 - 06.2021
Bartender/Server
Applebee's Neighborhood Grill & Bar
08.2016 - 01.2020
Granby Jr. Sr. Highschool