HUNTER GUILLORY
Priority Ambulance
Knoxville
7
years of professional experience
Resourceful Emergency Response Professional with expertise in emergency protocols and crisis management. Skilled in assessing situations and deploying resources effectively under pressure. Committed to leveraging strong communication and organizational skills to enhance response efforts and improve team coordination.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
EMS Dispatcher
2 Years 4 Months- Utilized advanced dispatch software to track ambulance locations and optimize response times.
- Coordinated emergency response efforts between healthcare providers and emergency personnel.
- Monitored radio communications, ensuring clear and effective information flow among teams.
- Developed training materials for new dispatchers, enhancing onboarding efficiency and knowledge retention.
- Maintained updated knowledge of local geography, ensuring quick identification of locations during emergency calls.
- Reduced errors in incident reporting by implementing a thorough documentation process for all calls and activities.
- Implemented an efficient resource allocation system, optimizing the use of personnel and equipment during emergencies.
- Collaborated closely with field units, ensuring clear communication channels for optimal operational efficiency.
- Ensured smooth shift transitions by accurately communicating relevant information to incoming dispatchers.
EMS Dispatcher
2 Years 4 Months- Proficiently operated computer-aided dispatch system to accurately enter data and coordinate resources.
- Efficiently managed multiple incoming calls simultaneously while ensuring accuracy in all information relayed.
- Managed multiple incoming calls simultaneously, ensuring accurate information relayed to dispatch and responders.
- Demonstrated ability to multi-task and prioritize tasks in a fast-paced environment.
- Communicated effectively with callers, medical personnel, and emergency responders to facilitate prompt assistance.
- Prioritized and coordinated tasks in a fast-paced environment to maintain seamless operations.
- Maintained current knowledge of local geography including streets, highways, landmarks and hospitals.
- Maintained an organized work area that allowed for quick retrieval of necessary documents.
Customer Service Desk Cashier
1 Year 2 Months- Upheld high standards of customer service during high-volume, fast-paced operations, enhancing overall customer experience.
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints courteously and efficiently, ensuring satisfaction and fostering trust.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Processed returns, exchanges, and refunds in accordance with store policy.
- Cultivated loyal clientele through friendly interactions and consistent recognition of customer needs.
- Processed returns to uphold company policy and customer satisfaction., exchanges, and refunds in accordance with store policy.
- Provided assistance to other team members when needed to ensure the smooth operation of the store front end.
Customer Service Cashier
1 Year 3 Months- Ensured exceptional customer service during high-volume, fast-paced operations, enhancing customer satisfaction.
- Fostered positive customer relationships through friendly and helpful service, contributing to repeat business.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills.
- Processed returns and exchanges according to company policy in an efficient manner.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Used POS system to compute accurate sales prices for purchase transactions.
- Processed returns accurately to uphold store policy and customer satisfaction, exchanges, and refunds in accordance with store policy.
- Answered incoming calls promptly and professionally following established guidelines.
- Addressed customer complaints by efficiently exchanging merchandise, refunding money, or adjusting bills, leading to improved customer retention.
Education
High School Diploma
Skills
Emergency Response Coordination
Dispatch Software Knowledge
Customer service
Active listening
Critical thinking
Data entry
Information Intake
Call center experience
Data Management
Team collaboration
Communication skills
Data Management
Timeline
EMS Dispatcher
Priority Ambulance
04.2024 - CurrentRead More
EMS Dispatcher
Brewster Ambulance
11.2021 - 03.2024Read More
Customer Service Desk Cashier
The Home Depot
09.2020 - 11.2021Read More
Customer Service Cashier
Stop & Shop
06.2019 - 09.2020Read More
Weymouth High School
High School Diploma
Read More