Hyeyoung (Mia) Axtell

• Supervised daily hotel operations, enhancing guest satisfaction and maintaining service quality.
• Coordinated staff schedules, ensuring optimal coverage aligned with operational needs.
• Trained new employees on hotel policies and customer service standards.
• Resolved guest complaints promptly and professionally, contributing to positive guest experiences.

• Trained as Front Desk Agent, Concierge, and Hotel Call Center Operator (PBX)
• Ensured guest satisfaction through efficient check-ins, check-outs, billing, daily reporting, and inventory management.

Coordinated call routing to enhance communication and improve guest service.

• Handled guest requests, Recover bad service experiences, Arranged VIP amenities and transportations, Check-ins and outs, and Billings

• Assisted teachers in planning and executing engaging lesson activities, fostering student participation and interest.
• Monitored student progress, providing regular feedback to instructors to support tailored instruction.
• Supported students with learning challenges during classroom instruction.
• Facilitated communication between English-speaking teachers and Korean elementary students, enhancing English learning experience.