Hymaia Williams
Clarksville
Summary
Dedicated, security-focused professional with experience in security supervision, event security, staff scheduling, onboarding, training, access control, crowd management, customer service, and safety compliance. Strong ability to maintain order, monitor surroundings, enforce procedures, and respond professionally in fast-paced public environments. Experienced in training new security officers, conducting badge checks, patrolling assigned areas, incident reporting, radio communication, and de-escalating challenging situations. Recognized for professionalism, reliability, leadership, and strong attention to detail. Prepared to bring strong public safety awareness and operational support skills to a role with the Transportation Security Administration (TSA).
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Allied Universal Event Services
Nashville, TN
11.2025 - Current
- Supervise security officers during events and help maintain a safe, secure, and orderly environment for guests, staff, vendors, and venue personnel.
- Assist with staff scheduling to ensure proper coverage for events and operational needs.
- Train, coach, and mentor new security officers on post expectations, safety procedures, customer interaction, and security protocols.
- Support onboarding for new hires, helping ensure they are prepared to perform their duties effectively and professionally.
- Conduct or support access control procedures, including monitoring entry points and verifying authorized access.
- Perform badge and credential checks to help maintain restricted access and event security standards.
- Assist with crowd control and help manage guest flow in high-traffic environments while maintaining professionalism and order.
- Complete incident reports and document security-related concerns, observations, and responses accurately and thoroughly.
- Use radio communication to relay important information, coordinate with team members, and respond quickly to developing situations.
- Perform patrolling duties to observe assigned areas, identify potential concerns, and support a secure environment.
- Apply de-escalation techniques to help resolve conflicts and respond calmly to challenging situations.
- Monitor officer performance and provide support, direction, and accountability to maintain high service and security standards.
- Collaborate with leadership and fellow team members to support successful event operations and positive guest experiences.
Overnight Freight Associate
Home Depot
Colorado Springs, CO
05.2022 - 05.2023
- Unloaded, sorted, and stocked freight accurately and efficiently in a fast-paced retail environment.
- Maintained organized inventory and supported product availability through careful stocking and replenishment practices.
- Ensured sales floor and stock areas remained clean, safe, and compliant with workplace safety standards.
- Assisted with merchandise organization to improve accessibility, presentation, and operational efficiency.
- Worked collaboratively with team members to complete overnight freight assignments within deadlines.
- Supported customer service needs by helping locate products and providing courteous assistance.
- Operated pallet jacks, forklifts, and other equipment as required following safety procedures and training.
- Demonstrated strong attention to detail in inventory handling, labeling, and product placement.
Overnight Stocker
Walmart Supercenter
Colorado Springs, CO
10.2021 - 05.2022
- Unloaded and stocked merchandise efficiently while maintaining accuracy and productivity in a high-volume retail setting.
- Assisted with inventory control by organizing products, restocking shelves, and identifying misplaced or low-stock items.
- Maintained a clean and safe work area in accordance with company safety and cleanliness standards.
- Collaborated with team members to meet stocking goals and complete overnight assignments on time.
- Provided customer assistance by helping locate merchandise and responding professionally to questions.
- Supported daily store operations through dependability, time management, and strong work ethic.
Barista / Customer Service / Sales Associate
Metz Culinary Management
Melbourne, FL
03.2020 - 10.2021
- Prepared food and beverages according to quality, sanitation, and customer service standards.
- Took customer orders accurately using the POS system and processed transactions efficiently.
- Handled cash and provided correct change while maintaining accountability and accuracy.
- Delivered friendly, professional customer service in a fast-paced environment.
- Maintained a clean, sanitized, and organized workspace in compliance with food safety requirements.
- Baked and prepared products for sale while ensuring quality and presentation standards were met.
- Demonstrated the ability to work independently and as part of a team to support daily operations.
Education
GED -
Penn Foster
05-2021
Skills
- Security Supervision
- Event Security Operations
- Access Control
- Badge / Credential Checks
- Crowd Control
- Incident Reporting
- Radio Communication
- Patrolling
- De-escalation
- Staff Scheduling
- New Hire Onboarding
- Training & Mentoring
- Certified Trainer
- Safety Awareness & Compliance
- Customer Service
- Team Leadership
- Conflict Resolution
- Inventory Management
- Freight / Stock Operations
- POS Systems
- Cash Handling
- Microsoft Office Suite
- Mac Keynote, Pages, Word
Certification
- State of Tennessee Security License
- MDTS Trained
- Certified Trainer
Timeline
Supervisor
Allied Universal Event Services
11.2025 - Current
Overnight Freight Associate
Home Depot
05.2022 - 05.2023
Overnight Stocker
Walmart Supercenter
10.2021 - 05.2022
Barista / Customer Service / Sales Associate
Metz Culinary Management
03.2020 - 10.2021
GED -
Penn Foster