Iain Baxter
Nashville
Summary
Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
4
4
years of professional experience
Work History
Polestar Service Advisor/Specialist Representative
Car lock Automotive Group
Nashville
11.2023 - 02.2025
- Resolved customer complaints in an efficient and courteous manner. Stay in constant contact with customers during repair process.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Reduced time taken to find any specialized tools by re-organizing and creating an Excel program for locating the tools.
Inventory Manager
Advance Auto Hub Store
Wilmington
08.2021 - 10.2023
- Maintained inventory, kept quality control statistics for 20 stores.
- Proficient in disputing claims and resolving/eliminating negative financial impacts in parts department.
- Advanced knowledge of warranty information and and ability to gather, analyze and present information to customers.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
- Collaborated with other departments to coordinate supply chain activities and optimize production schedules.
- Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
- Coordinated with internal departments regarding returns, exchanges, credits due to damaged goods or wrong shipments.
Education
Associate of Arts - General Studies
University of Pikeville
Pikeville, KY06-2015
Skills
- Customer service
- Conflict resolution
- Warranty management
- Inventory control
- Microsoft Excel
- Customer relationship management
- Understanding customer needs
- Multitasking and organization
- Customer retention
- Professional demeanor
- Service scheduling
- Mechanical aptitude
Timeline
Polestar Service Advisor/Specialist Representative
Car lock Automotive Group
11.2023 - 02.2025
Inventory Manager
Advance Auto Hub Store
08.2021 - 10.2023
Associate of Arts - General Studies
University of Pikeville