Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
Generic

Ian Guthrie

Dickson

Summary

Qualified Service Technician versed in machinery, electronics and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance.

Experienced with installing and maintaining fiber optic systems, ensuring optimal performance and reliability. Utilizes technical skills to troubleshoot and resolve issues efficiently, minimizing disruptions. Knowledge of industry standards and best practices, ensuring high-quality installations and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Fiber Optic Installer

Entersource
10.2023 - 05.2025
  • Collaborated with team members to complete large-scale fiber optic installations, resulting in improved connectivity for customers.
  • Streamlined workflow by effectively prioritizing tasks during the fiber optic installation process.
  • Provided exceptional customer service while addressing client concerns or issues related to their fiber optic networks.
  • Continuously developed professional skills through participation in industry training programs and workshops related to fiber optics.
  • Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
  • Responded to service requests during and after business hours.
  • Located and repaired line faults to maintain existing network without causing signal failure interruptions.

Service Technician

AT&T
10.2021 - 10.2022
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Logged services performed in service ticket system.
  • Conducted service appointments to diagnose and fix problems.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Installed new components or replaced defective parts to restore functionality.
  • Installed new appliances, wiring and machinery in homes with defective equipment.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.

Warehouse Associate

Martin Brower
01.2019 - 01.2020
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Education

High School Diploma -

Dickson County High School
Dickson, TN
05.2020

Skills

  • Expertise in Installations
  • Operating Test Equipment
  • Installation and Repair
  • Verbal and Written Communication
  • Problem and Issue Resolution
  • Attention to Detail
  • Hand Tool Expertise
  • Safety Procedures Adherence
  • Customer Service
  • Technical Support
  • Heavy Lifting
  • Testing and Analysis
  • Troubleshooting and Diagnosis
  • Service Ticket Accuracy
  • Analytical Thinking
  • Diagnostics Expertise
  • Valid Driver's License
  • Flexible and Adaptable
  • Following Safety Practices
  • Fiber optic safety
  • Fiber termination
  • Optical power measurement
  • Fiber splicing expertise
  • Network troubleshooting
  • Fiber optic testing

Accomplishments

  • Every file in Drive becomesavailable on all your otherdevices—automatically
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  • Give others access to any file orfolder with the button
  • Filesare kept private by default
  • Share easily

Education and Training

other

Timeline

Fiber Optic Installer

Entersource
10.2023 - 05.2025

Service Technician

AT&T
10.2021 - 10.2022

Warehouse Associate

Martin Brower
01.2019 - 01.2020

High School Diploma -

Dickson County High School

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Ian Guthrie