Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

IBTISSEM SFAOUI

UAE,DUBAI

Summary

Senior Cabin Crew, with 15 years of experience at flydubai, including 12 years in leadership roles. Adept in inflight safety, crew coaching, and regulatory compliance. Eager to contribute to flydubai’s dynamic and multicultural team as an Inflight Assessor, enhancing operational standards, and delivering a safe, consistent, and exceptional passenger experience.

Overview

24
24
years of professional experience

Work History

Senior Cabin Crew

flydubai
01.2013 - Current
  • Led daily cabin operations, ensuring compliance with GCAA and company safety standards.
  • Conducted pre/post-flight briefings, delegated responsibilities, and monitored grooming and service delivery.
  • Provided real-time coaching and submitted performance evaluations via EFOS and CBS.
  • Managed emergency procedures and coordinated with cockpit and engineering teams.
  • Supported new joiners with onboarding, mentoring, and performance feedback.

Junior Cabin Crew

flydubai
01.2010 - 01.2013
  • Delivered exceptional customer service on short- and long-haul flights.
  • Assisted senior crew during emergency procedures and irregular operations.

Trainer coordinator

Unlimited Technology Group
01.2008 - 01.2010
  • Managed logistic, materials, and partner communication for high-profile training delivery.

Hotel Manager Assistant

Les Collines Hotel
01.2007 - 01.2008
  • Oversaw hotel operations, resolved guest concerns, and ensured service quality.

Marketing Promoter

Marketing Agencies
01.2003 - 01.2005
  • Represented brands like Sony, Nestlé, and Henkel.

Intern

L’Habitat Bank
04.2002 - 09.2002
  • Assisted in front and back-office operations.

Sales Assistant

Nous-Mêmes Jeans
01.2001 - 12.2001
  • Developed customer service and sales skills.

Volunteer

Word Summit of Information Society
TUNIS
11.2005 - 11.2005
  • Managed VIP guest reception and coordination.

Volunteer

Mediterranean Olympic Games
TUNIS
09.2001 - 09.2001
  • Supported foreign guest orientation.

Education

Executive Secretary Certificate -

NADIA Institute
UAE
01.2010

Bachelor’s Degree - Marketing

FSEG Tunis
TUNISIA
01.2006

Annual SEP & CRM Training -

Flydubai
UAE

Skills

  • Inflight audits
  • GCAA and SOP compliance
  • Safety culture promotion
  • Emergency procedures
  • Crew mentorship and assessment
  • Incident reporting
  • Leadership
  • Multilingual communication

Accomplishments

  • Conducted informal inflight assessments and provided actionable feedback to support continuous improvement.
  • Mentored new joiners, aligning them with flydubai-style service and safety standards.
  • Played a key role in refining SOPs and implementing new service procedures ensuring smooth transitions and crew adaptability.
  • Showed professionalism during high-profile and irregular operations.
  • Led cross-functional collaboration between cabin, cockpit, and ground teams.
  • Actively contributed to a safety-first culture by identifying and reporting potential risks.

Languages

  • Arabic, Native
  • English, Fluent
  • French, Fluent
  • Italian, Basic

Timeline

Senior Cabin Crew

flydubai
01.2013 - Current

Junior Cabin Crew

flydubai
01.2010 - 01.2013

Trainer coordinator

Unlimited Technology Group
01.2008 - 01.2010

Hotel Manager Assistant

Les Collines Hotel
01.2007 - 01.2008

Volunteer

Word Summit of Information Society
11.2005 - 11.2005

Marketing Promoter

Marketing Agencies
01.2003 - 01.2005

Intern

L’Habitat Bank
04.2002 - 09.2002

Volunteer

Mediterranean Olympic Games
09.2001 - 09.2001

Sales Assistant

Nous-Mêmes Jeans
01.2001 - 12.2001

Executive Secretary Certificate -

NADIA Institute

Bachelor’s Degree - Marketing

FSEG Tunis

Annual SEP & CRM Training -

Flydubai

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