ICIS MAE JURIDICO

• Direct daily restaurant operations, ensuring exceptional guest service and efficient front- and

back-of-house performance.

• Lead, coach, train, and schedule employees to maintain high productivity and customer

satisfaction.

• Oversee inventory, purchasing, labor scheduling, food cost, and operating expenses to maximize

profitability.

• Manage cash handling, deposits, opening and closing procedures, and daily financial reporting.

• Resolve guest concerns professionally while maintaining a positive dining experience.

• Ensure compliance with food safety, sanitation, health regulations, and company policies.

• Assist with hiring, onboarding, employee development, performance management, and retention.

• Partner with the General Manager to achieve sales goals, improve operational efficiency, and

maintain high service standard

• Coordinate food preparation ensuring high-quality presentation for guests
• Maintain culinary standards with consistent positive guest feedback
• Utilize culinary skills to enhance menu offerings
• Resolve kitchen challenges swiftly to meet service demands
• Lead kitchen station operations, optimising workflow efficiency and maintaining consistent food quality standards across multiple service periods

• Oversee product dating and organization, ensuring optimal inventory management and cleanliness.
• Implemented efficient inventory systems, reducing waste and improving stock accuracy.
• Utilized analytical skills to maintain accurate inventory records and streamline purchasing processes.
• Resolved inventory discrepancies through detailed audits, enhancing operational efficiency.
• Fostered a collaborative environment to ensure consistent product quality and timely deliveries.

• Led kitchen team in preparing meals for hotel events, ensuring timely and safe service.
• Coordinated multiple event preparations, achieving seamless food service.
• Maintained strict adherence to food safety protocols, ensuring high standards.
• Enhanced team efficiency, resulting in improved service delivery.
• Facilitated collaborative kitchen operations, fostering a supportive work environment.
• Coordinated with front-of-house teams to streamline banquet service execution, fostering effective communication between kitchen and service staff.
• Optimized kitchen workflow efficiency through strategic staff scheduling and resource allocation, reducing preparation time while maintaining quality.

• Managed inventory, streamlined ordering, mentored team, improved operations, boosted satisfaction
• Implemented systematic stock control procedures and coordinated with suppliers to maintain optimal inventory levels, reducing stockouts
• Fostered team collaboration through effective delegation and cross-training initiatives, strengthening operational efficiency

• Managed team schedules, improved inventory accuracy, enhanced customer service standards.
• Led daily operations, optimized stock flow, achieved measurable store performance improvements.
• Coordinated team efforts, ensured stock availability, maintained high service quality.
• Implemented inventory protocols, streamlined operations, contributed to store success.
• Supervised store activities, monitored stock levels, facilitated efficient merchandise handling.

• Prepared and cooked meals for large events, ensuring quality and safety standards.
• Improved food preparation efficiency for corporate gatherings, maintaining high quality.
• Adhered to strict portion control and food safety protocols in high-pressure environments.

• Crafted high-quality dishes, ensuring guest satisfaction and consistent taste.
• Collaborated with team to enhance kitchen operations, boosting service efficiency.
• Implemented food safety standards, reducing health risks and ensuring compliance.
• Adapted recipes to seasonal ingredients, maintaining menu freshness and appeal.

• Ensured efficient service at Disney Contemporary Resorts, enhancing guest satisfaction and speed.
• Managed quick service operations, achieving high guest feedback scores and smooth workflow.
• Collaborated with team to maintain cleanliness and order, improving dining experience.
• Resolved customer issues promptly, leading to positive reviews and repeat visits.
• Utilized effective communication skills to coordinate with kitchen staff for timely service.

• Prepared diverse banquet dishes, enhancing guest satisfaction and culinary skills.
• Crafted sauces with precision, improving flavor profiles and team collaboration.
• Managed cafeteria operations, boosting efficiency and reducing waste.
• Butchered meats accurately, ensuring quality and cost-effectiveness.
• Solved kitchen challenges, leading to improved service and guest experience.

• Prepared and cooked dishes, ensuring high quality and efficient service.
• Optimized kitchen operations, reducing wait times and enhancing customer satisfaction.
• Collaborated with team to streamline food prep processes, achieving consistent quality.
• Recognized as Employee of the Month for exceptional performance and teamwork.

• Prepared diverse breakfast dishes, enhancing guest satisfaction and culinary skills.
• Collaborated with team to streamline kitchen operations, boosting efficiency.
• Managed cold kitchen, ensuring quality and consistency in food presentation.
• Resolved kitchen challenges promptly, maintaining smooth service flow.
• Contributed to improved guest feedback through attention to detail in meal preparation.

• Managed daily operations, enhancing service quality and customer satisfaction.
• Led a team of 15, improving staff efficiency and morale.
• Implemented cost-saving measures, reducing expenses significantly.
• Resolved customer issues promptly, boosting repeat business.
• Streamlined inventory processes, optimizing resource allocation.