Event organizing
Ida Priyadharshini
CS & OTC Associate
B3, CDS AVENUE, Cart Track Road, Velachery, Chennai
Summary
Dynamic professional with a proven track record at Amazon, excelling in customer service and complex problem-solving. Demonstrated leadership and computer skills, achieving top 10 productivity rankings and maintaining quality above 95%. Expert in enhancing customer satisfaction and streamlining order processing and support.
Reliable and upbeat CS & OTC Associate successful at promoting customer loyalty and satisfaction. Dedicated and dependable relationship builder with excellent organizational strengths and a superior work ethic.
Overview
9
9
years of professional experience
Work History
CS & OTC Associate
ELSEVIER
12.2019 - Current
- Providing administrative support to sales representatives and channel partners for order processing, customer quotes, sales information, product training, and financing.
- Following our internal procedures and practices to ensure successful, on-time delivery of products to customers Collaborating and communicating with customers and stakeholders to gather requirements and feedback.
- Resolving problems by clarifying issues, researching and implementing solutions, and escalating unresolved problems increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Analyzed customer data to identify trends and anticipate customer needs
Device Associate
Amazon
03.2017 - 12.2018
- Writing, researching, and delivering high quality data for internal and external customers.
- Understanding how people use language to convey meaning - (transcribing)
- Working autonomously with minimal direction and delivering high quality work under aggressive deadlines
- Handling unique data analysis requests from a range of customers
- Among the top 10 stack ranking's in the floor for productivity every month
- Acting SME for the team, delivering productivity to meet daily targets with good quality score
- Part of the event organizing committee.
- Collaborated with cross-functional teams to address device issues, leading to improved customer satisfaction
- Analyzed and developed innovative resolutions for complex problems
Junior Engineer (Product Support)
HCL Technologies
07.2015 - 01.2017
- Resolving customer’s first-level technical and non-technical issues.
- Handling both outbound and inbound calls.
- Supported the ISP provider, British Telecom by providing basic network troubleshooting
- Handling inbound customer queries and sales on chat.
- SME for the team, achieving a team quality of more than 95%.
Education
Bachelor of Arts - English And Communicative Skills
Ethiraj College For Women
Chennai, India 04.2001 -
Skills
Computer Skills
Interests
Choreographing
Sketching
Timeline
CS & OTC Associate
ELSEVIER
12.2019 - Current
Device Associate
Amazon
03.2017 - 12.2018
Junior Engineer (Product Support)
HCL Technologies
07.2015 - 01.2017
Bachelor of Arts - English And Communicative Skills
Ethiraj College For Women
04.2001 -
Similar Profiles
Muctar IbrahimMuctar Ibrahim
ACCOUNT DIRECTOR - RESEARCH INTELLIGENCE - US FEDERAL GOVERNMENT at ElsevierACCOUNT DIRECTOR - RESEARCH INTELLIGENCE - US FEDERAL GOVERNMENT at Elsevier
Shelly NuttallShelly Nuttall
BUSINESS DEVELOPMENT DIRECTOR at ElsevierBUSINESS DEVELOPMENT DIRECTOR at Elsevier
Eric Gilbert, PhDEric Gilbert, PhD
Consultant | Data Science, Life Sciences at ElsevierConsultant | Data Science, Life Sciences at Elsevier