Ilana Kuliyeva
Knoxville
Summary
Hardworking, team player committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and maintaining clean and safe work environments. Flexible and outgoing service provider commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Pandora
Knoxville
08.2024 - Current
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
Personal Trainer
Lighthouse Fitness Management
Knoxville
09.2022 - 12.2023
- Responded promptly to customer inquiries regarding services offered or upcoming events.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Organized group classes for small groups or large groups depending on client's preferences.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Performed administrative duties such as billing customers or ordering supplies as needed.
- Monitored progress of clients during workouts and provided feedback and encouragement.
Front Desk Supervisor
Gold's Gym
Knoxville
02.2022 - 05.2023
- Processed payments, cashiering duties and credit card transactions accurately.
- Tracked inventory of supplies needed for the front desk area.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Signed clients up for monthly or yearly memberships, depending on their goals and preferences.
- Maintained cleanliness throughout the gym and management areas by mopping, dusting, and sweeping, as well as sanitizing equipment and machines.
Barista
Smoothie King
Knoxville
08.2021 - 04.2022
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
Bachelor of Science - Kinesiology
University of Tennessee
Knoxville, TN05-2025
Skills
- Fitness program design
- Sales tracking
- Customer service
- Time management
- Health and safety
- Retail merchandising expertise
- Multi-tasking strength
- Fraud detection
- Money transfer systems
- Service oriented
Languages
Russian
Native/ Bilingual
Certification
Certified Personal trainer by the ISSA
References
References available upon request.
Timeline
Sales Associate
Pandora
08.2024 - Current
Personal Trainer
Lighthouse Fitness Management
09.2022 - 12.2023
Front Desk Supervisor
Gold's Gym
02.2022 - 05.2023
Barista
Smoothie King
08.2021 - 04.2022
Bachelor of Science - Kinesiology
University of Tennessee
Similar Profiles
Ashlee HamiltonAshlee Hamilton
Operations Manager at PandoraOperations Manager at Pandora
Romance SuarezRomance Suarez
Sales Associate at PandoraSales Associate at Pandora
Anna TruongAnna Truong
Seasonal Sales Associate at PandoraSeasonal Sales Associate at Pandora
Joshua GallowayJoshua Galloway
Inventory Control Clerk at U.S. FoodsInventory Control Clerk at U.S. Foods
Jesse SealandJesse Sealand
Research Assistant at University of Tennessee at KnoxvilleResearch Assistant at University of Tennessee at Knoxville