Megan Zenner
Nashville
Summary
Personable, friendly and highly motivated individual who can effectively and thoroughly get work done. In addition, an organized and creative professional with 5+ years of customer service experience and apparel sales. Carries deep understanding of fashion marketing, merchandising, sales and public relations after attending the Fashion Institute of Design and Merchandise in Los Angeles, California.
Overview
5
5
years of professional experience
Work History
Server
The Row
03.2024 - Current
- Delivered exceptional, friendly, and fast service
- Answer customer inquiries and resolve issues promptly
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served an average of 50 guests per shift.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender
Bobbers
03.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Sales
Nordstrom
02.2023 - 05.2023
- Collaboration with various departments to ensure a seamless experience for consumers and have orderly business operations
- Meet or exceed sales goals weekly
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Increased consumer sales by developing and implementing effective sales strategies.
- Conducted exploratory analysis on sales data to monitor sales operations.
- Used key sales tactics to grow membership sales.
Receptionist
Advanced Air Services
06.2021 - 09.2021
- Scheduled and coordinated appointments and service requests in a functional and organized manner
- Adapted to diverse work styles and consistently provided personable service
- Learned organization processes and policies in minimal time.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
Lead Barista
Covered Bridge Creamery
01.2019 - 04.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Associates of Merchandising and Marketing -
Fashion Institute of Design and Merchandise
03.2023
Skills
- Proficient in Microsoft Excel, Word, PowerPoint, Access, Google Analytics, Outlook, Adobe Photoshop, Illustrator and Indesign
- Skilled in operating systems such as Windows, Mac, Android
- Creative
- Public Speaking
- Multi-Tasking
- Marketing
- People-Person
- Detail-Oriented
- Well-organized
- Leadership
- Time-Management
- Notably outgoing!
- Guest Engagement
- Cash Handling
- Strong Work Ethic
Accomplishments
- Nordstrom Fashion Ambassador Internship
- Patient Companion Volunteer NorthWest Good Shepherd Hospital
Other Interests Achievements
- Nordstrom Fashion Ambassador Internship
- Patient Companion Volunteer NorthWest Good Shepherd Hospital
- Meditation/Yoga
- Journalism
Additional Information
Outside of work you can find me in a yoga studio, journaling, meditation or playing piano!
Timeline
Server
The Row
03.2024 - Current
Sales
Nordstrom
02.2023 - 05.2023
Bartender
Bobbers
03.2022 - 03.2024
Receptionist
Advanced Air Services
06.2021 - 09.2021
Lead Barista
Covered Bridge Creamery
01.2019 - 04.2021
Associates of Merchandising and Marketing -
Fashion Institute of Design and Merchandise
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