Summary
Overview
Work History
Education
Skills
Certification
reading/volunteering
Languages
Timeline
Generic

Ines Hamouda

Bizerte centre ville

Summary

Dynamic Customer Service Representative with proven expertise at La Centrale Auto, excelling in relationship building and critical thinking. Successfully facilitated communication between taxi drivers and management, enhancing acquisition processes. Skilled in data entry and information management, ensuring accurate documentation and fostering trust to drive successful outcomes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

La Centrale Auto
Bizerta Tunisia (Remote)
10.2023 - 08.2025
  • Contacted professional taxi drivers to inquire about cars available for sale.
  • Collected and accurately documented vehicle details (model, condition, price, etc.) for management review.
  • Coordinated communication between sellers and management to support decision-making on purchases.
  • Provided clear, professional, and friendly service to build trust and maintain positive relationships with drivers.
  • Ensured smooth information flow and contributed to the negotiation process leading to successful acquisitions.

Education

Bachelor of Arts - English Language,civilization And Literature

The Faculty of Humanities And Sciences in Tunis
Tunis
05-2023

Skills

  • Customer service and support
  • Active listening and communication
  • Critical thinking
  • Data entry and information management
  • Relationship Building & Customer Trust
  • Time Management & Multitasking

Certification

First Aid Certification – Red Crescent, 2022

reading/volunteering

I enjoy reading books on self-development and literature, which help me grow personally and professionally. I also volunteer with the Red Crescent, contributing to community support and gaining valuable teamwork experience.

Languages

Arabic
Native or Bilingual
English
Full Professional
French
Professional Working
Turkish
Elementary
Korean
Elementary
German
Limited Working

Timeline

Customer Service Representative

La Centrale Auto
10.2023 - 08.2025

Bachelor of Arts - English Language,civilization And Literature

The Faculty of Humanities And Sciences in Tunis
Ines Hamouda