Inglesh M Thompson
Cordova
Summary
Customer service professional specializing in enhancing customer loyalty through tailored solutions. Demonstrates expertise in problem resolution and effective communication, ensuring customer satisfaction while managing accounts payable and receivable to optimize operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Support
Incoma
Troy
06.2025 - Current
- Delivered exceptional customer support by explaining technical concepts to non-technical clients and tailoring solutions to meet specific needs.
- Responded to inquiries promptly and resolved issues to enhance customer satisfaction.
- Collaborated with marketing, sales, and customer support teams to improve departmental efficiency and streamline communication.
Accounts Customer Representative
Internal Revenue Services
Memphis
05.2022 - 09.2025
- Utilize tax code to assist taxpayers in understanding and fulfilling their tax obligations.
- Provided account support, handling 60+ customer calls daily.
- Addressed inquiries and reconciled issues related to tax returns, payment concerns, and dispute resolution.
- Provided service resolution by using CRM and checking database.
- Assisting in the preparation and explanation of forms and documents required for reporting and claims.
- Informed taxpayers about enforcement actions for noncompliance, ensuring awareness and compliance.
- Completed contract agreements with clients to ensure project execution.
Accounts Analyst
Sparks group
McLean
12.2020 - 05.2022
- Managed accounts payable and receivable, ensuring timely payments and reconciling accurate records.
- Collaborated with OTC (order to cash) hotel accounting team to resolve accounts payable discrepancies.
- Successfully monitored and tracked outstanding balances from group masters and convention related billings.
- Processed invoices daily while coordinating with team members to align on financial goals.
- Assisted in financial reporting and data entry, contributing to improved operational efficiency.
- Handled help desk calls to provide support to users.
- Addressed customer inquiries and issues, delivering exceptional service.
- Completed contractual obligations
Account Support Customer Service
American Financial
Memphis
08.2019 - 12.2020
- Assisted customers with account inquiries and handled 100 calls daily.
- Resolved issues through inbound/outbound calls utilizing CRM/AMS software.
- Provided account support customer and serviced 100 calls daily.
- Typed documents such as correspondence, drafts, memos and emails and prepared 3 reports weekly for management.
- Opened, sorted and distributed incoming messages and correspondence.
- Purchased and maintained office supply inventories and always careful to adhere to budgeting practices.
- Implemented time management strategies to prioritize tasks and meet deadlines.
- Worked in a full-time capacity.
Education
High School - Administrative
Hamilton High School
Memphis, TN01-2004
Pre Law
Southwest Community College
Memphis, TNSkills
- Customer Service and Support
- Billing Support
- Client Account Management
- Help Desk Software
- Ticketing Systems
- Remote Support Tools
- CRM
- Excel
- Word
- Outlook
- Problem Resolution
- Customer Feedback Analysis
- Time Management
Candidate
Inglesh M Thompson, inglesh.thompson@yahoo.com, NA, 1821 Blackbear circle, East Cordova, TN, 38016, 1 week, 06/13/23, 06/16/23, False, False, True, False, False, NA, True, True, 6+ years of experience as a Customer Service Representative and Account Support Customer Service., Experience in providing customer service and support to clients regarding financial products and card services, accounts related details., Experience in taking high call volume of more than 60-100 in a day., Excellent customer service with American Financial & Internal Revenue Services., Experience in excellent data entry and dual monitor experience and typing speed of 50 words per minute., Experience in managing high-volume calls, verifying sensitive customer information., Proficient with Microsoft Office Suite, CRM and Excel., Typing speed 6335KPH and 100% Accuracy., Local Candidate., Excellent communication and interpersonal skills., Worked as Customer Service Representative, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty., Accounts Payable and Receivable, MAS90, Reconciliation, Customer Service and Support, Problem Resolution, Time Management, Financial Reporting, QuickBooks, IBM AS400, Outlook, Word, CRM, Excel, Southwest Community College, Memphis, TN, Incoma, Troy, MI, 06/01/25, current, Customer Support, Provide exceptional customer support professionally explained technical support to non-technical clients while offering solutions tailored to their specific need., Collaborated with cross-functional teams such as marketing, sales and customer support enhancing overall departmental efficiency., Addressed inquiries promptly and resolving issues effectively., Internal Revenue Services, Memphis, TN, 05/01/22, 09/01/25, Accounts Customer Representative (Contract completed), Utilize tax code to assist taxpayers in understanding and fulfilling their tax obligations., Provided account support customer and serviced 60+ calls daily., Addressing a range of inquiries, reconciliation, including tax return questions, payment issues and dispute resolution., Provided service resolution by using CRM and checking database., Assisting in the preparation and explanation of forms and documents required for reporting and claims., Informing taxpayers about potential enforcement actions for noncompliance., Sparks group, McLean, VA, 12/01/20, 05/01/22, Accounts Analyst (Contract completed), Managed accounts payable and receivable, ensuring timely payments and reconciling accurate records., Worked with the OTC (order to cash) hotel accounting team to resolve accounts payable., Successfully monitored and tracked outstanding balances from group masters and convention related billings., Input invoices daily and collaborated with others to establish specific financial goals., Assisted as needed on help desk calls., Addressed customer inquiries and issues, delivering exceptional service., Supported financial reporting and data entry, enhancing overall efficiency., American Financial, Memphis, TN, 08/01/19, 12/01/20, Account Support Customer Service (Full time), Processed invoices and maintained accurate accounting records using MAS90 and collection methods., Typed documents such as correspondence, drafts, memos and emails and prepared 3 reports weekly for management., Provided service related to finance banking services., Opened, sorted and distributed incoming messages and correspondence., Purchased and maintained office supply inventories and always careful to adhere to budgeting practices., Provided account support customer and serviced 100 calls daily., Recorded, transcribed and distributed outstanding collection accounts., Resolved issues through inbound/outbound calls utilizing CRM/AMS software., Collaborated with team members to streamline processes and improve customer satisfaction., Implemented time management strategies to prioritize tasks and meet deadlines.
Timeline
Customer Support
Incoma
06.2025 - Current
Accounts Customer Representative
Internal Revenue Services
05.2022 - 09.2025
Accounts Analyst
Sparks group
12.2020 - 05.2022
Account Support Customer Service
American Financial
08.2019 - 12.2020
High School - Administrative
Hamilton High School
Pre Law
Southwest Community College