Irankunda Frank
Nashville
Summary
Dynamic professional with experience at Southwest Airlines, excelling in ramp service and safety procedures. Proven ability to enhance operational efficiency and client satisfaction through effective collaboration and problem-solving. Skilled in digital marketing tactics, successfully boosting brand visibility and engagement in previous roles. Committed to delivering high-quality results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Ramp Agent
Southwest Airlines
09.2022 - 10.2025
- Coordinated aircraft loading and unloading operations to ensure timely departures.
- Operated ground support equipment, enhancing operational efficiency and safety compliance.
- Collaborated with team members to manage baggage handling processes effectively.
- Monitored weather conditions and communicated adjustments to flight crews as needed.
- Conducted routine inspections of equipment to maintain operational readiness and safety standards.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Marketing Associate
Vinci Digital Marketing
03.2020 - 01.2022
- Developed and executed integrated marketing campaigns to enhance brand visibility.
- Conducted market research to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to ensure alignment on marketing initiatives.
- Analyzed campaign performance metrics, providing insights for continuous improvement.
- Managed social media accounts, creating content that increased audience engagement.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
Catering Assistant
Brown Bag
01.2019 - 11.2019
- Assisted in planning and executing catered events, ensuring client specifications were met.
- Collaborated with kitchen staff to prepare and present high-quality food for events.
- Managed inventory levels, tracking supplies to maintain adequate stock for catering needs.
- Trained new team members on food safety standards and service protocols.
- Developed positive relationships with clients, enhancing overall customer satisfaction and retention.
Education
Bachelor of Science -
Middle Tennessee State University
Murfreesboro, TN05-2021
Skills
- Outbound marketing
- Marketing and promotion aptitude
- Digital marketing tactics
- Problem-solving
- Ramp service
- Safety procedures
- Vehicle operation
- Experience with catering
- Catering Logistics
Timeline
Ramp Agent
Southwest Airlines
09.2022 - 10.2025
Marketing Associate
Vinci Digital Marketing
03.2020 - 01.2022
Catering Assistant
Brown Bag
01.2019 - 11.2019
Bachelor of Science -
Middle Tennessee State University