Irina Niki Bykova
Knoxville
Summary
Experienced in customer service and transaction processing with a proven ability to effectively communicate and solve problems to meet client needs. Demonstrate track record of accuracy in cash handling and creating positive customer interactions.
Overview
13
13
years of professional experience
Work History
Banking Specialist
Lending Solutions, Inc.
01.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Member Engagement Consultant
Y-12 Federal Credit Union
01.2022 - 01.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless member experience.
- Answered member inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed member transactions promptly, minimizing wait times.
Collections Specialist
Avant, LLC
01.2019 - 01.2022
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Medical Office Assistant
Corryton Medical Center
10.2012 - 01.2019
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
Education
Associate of Arts - Business
Keiser University
Fort Lauderdale, FL08-2018
Skills
- Attention to detail
- Cash handling experience
- Deposit and withdrawal management
- Professionalism and courtesy
- Relationship building
- Sales and Cross-selling
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Banking Specialist
Lending Solutions, Inc.
01.2024 - Current
Member Engagement Consultant
Y-12 Federal Credit Union
01.2022 - 01.2024
Collections Specialist
Avant, LLC
01.2019 - 01.2022
Medical Office Assistant
Corryton Medical Center
10.2012 - 01.2019
Associate of Arts - Business
Keiser University
Similar Profiles
Eric Rayner IIIEric Rayner III
Commercial Relationship Manager at MINO Lending SolutionsCommercial Relationship Manager at MINO Lending Solutions
Tabitha DobieTabitha Dobie
Financial Services Representative at Lending Solutions IncFinancial Services Representative at Lending Solutions Inc
Brian FosterBrian Foster
Indirect Underwriter/Financial Services Representative at Lending Solutions IncIndirect Underwriter/Financial Services Representative at Lending Solutions Inc
Alexis DrennenAlexis Drennen
Service and Engagement Team Leader at TargetService and Engagement Team Leader at Target
Chase WolvertonChase Wolverton
Part-Time Associate at Visit KnoxvillePart-Time Associate at Visit Knoxville