Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irina Niki Bykova

Knoxville

Summary

Experienced in customer service and transaction processing with a proven ability to effectively communicate and solve problems to meet client needs. Demonstrate track record of accuracy in cash handling and creating positive customer interactions.

Overview

13
13
years of professional experience

Work History

Banking Specialist

Lending Solutions, Inc.
01.2024 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Member Engagement Consultant

Y-12 Federal Credit Union
01.2022 - 01.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless member experience.
  • Answered member inquiries regarding account balances, transaction history, service charges, and interest rates.
  • Processed member transactions promptly, minimizing wait times.

Collections Specialist

Avant, LLC
01.2019 - 01.2022
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Processed payments and applied to customer balances.

Medical Office Assistant

Corryton Medical Center
10.2012 - 01.2019
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.

Education

Associate of Arts - Business

Keiser University
Fort Lauderdale, FL
08-2018

Skills

  • Attention to detail
  • Cash handling experience
  • Deposit and withdrawal management
  • Professionalism and courtesy
  • Relationship building
  • Sales and Cross-selling

Languages

Russian
Native or Bilingual
Ukrainian
Native or Bilingual

Timeline

Banking Specialist

Lending Solutions, Inc.
01.2024 - Current

Member Engagement Consultant

Y-12 Federal Credit Union
01.2022 - 01.2024

Collections Specialist

Avant, LLC
01.2019 - 01.2022

Medical Office Assistant

Corryton Medical Center
10.2012 - 01.2019

Associate of Arts - Business

Keiser University

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Irina Niki Bykova