Irish Browne
Nashville
Summary
Experienced in leading front-of-house operations with emphasis on customer satisfaction, team management and optimized workflow. Strengths lie in strong communication skills and maintaining high standards of service. Demonstrated success in transforming hostessing teams to improve efficiency and guest experience. Known for creating welcoming atmospheres that have consistently enhanced customer loyalty and positive reviews. Additionally, highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised in fast paced environments and quickly mastering new skills.
Overview
11
11
years of professional experience
2025
2025
years of post-secondary education
Work History
Hostess Manager
V Italian
Nashville
06.2025 - Current
- Welcomed guests and managed seating arrangements for optimal flow.
- Trained staff on customer service standards and restaurant policies.
- Coordinated reservations and maintained accurate guest records.
- Handled guest inquiries and resolved concerns promptly and courteously.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Monitored dining area for cleanliness and guest satisfaction levels.
- Implemented efficient check-in processes to enhance guest experience.
- Trained new hostesses in customer service and job duties.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Increased restaurant sales through top-quality reception, greeting and seating service.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
Server Manager
Eric Meyers
Cordova
03.2015 - 11.2024
- Oversaw inventory management and ordered supplies as needed for smooth service.
- Collaborated with kitchen staff to streamline communication and service efficiency.
- Collected cash sales from employees to properly tip each server after shift.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
- Motivated staff through acknowledgment of hard work and achievements.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
- Trained and mentored new servers on service standards and protocols.
- Managed daily operations of server team for high-volume restaurant.
Education
Health Science
Nashville State Community College
Nashville, TN 08.2025 - 04.2026
Collierville High School
Collierville, TNSkills
- Customer service
- Team management
- Conflict resolution
- Reservation coordination
Languages
Korean
Professional
Hebrew
Elementary
Affiliations
- Artist preferred medium pencil
- Caring for elderly
- Puzzle solver
- Avid reader of mysteries
Timeline
Health Science
Nashville State Community College
08.2025 - 04.2026
Hostess Manager
V Italian
06.2025 - Current
Server Manager
Eric Meyers
03.2015 - 11.2024
Collierville High School