Irma Springer
Cordova
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Hyatt Place. Proven ability to enhance guest relations and streamline processes, resulting in reduced wait times. Skilled in scheduling and data entry, while demonstrating exceptional listening skills and empathy in high-pressure environments, as evidenced during my tenure at Methodist Children's Hospital.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Hyatt Place
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Streamlined check-in processes, reducing wait times for guests.
Patient Escort
Methodist Children's Hospital
09.2020 - 01.2024
- Expedited discharge processes for patients by promptly responding to requests for transportation services upon clearance.
- Enhanced patient comfort by providing courteous and efficient transportation services throughout the hospital.
- Managed high-stress situations calmly while transporting critically ill patients between procedures or units within the facility.
- Improved patient satisfaction scores by consistently providing friendly and empathetic assistance during transports.
- Ensured patient safety by properly utilizing transport equipment and adhering to hospital guidelines.
Education
High School Diploma -
North New Sumitt
Greenwood, MS08-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Guest relations
- Relationship building
Timeline
Front Desk Receptionist
Hyatt Place
02.2024 - Current
Patient Escort
Methodist Children's Hospital
09.2020 - 01.2024
High School Diploma -
North New Sumitt
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