Isaac Jeevaraj A

Leadership and Team Management:

• Strong communication and interpersonal skills to motivate and guide team members effectively.
• Proven ability to delegate tasks, solve problems, and make decisions under pressure while fostering positive team culture.

Team Growth and Collaboration:

• Contribute to growth of pre-sales team by participating in recruitment efforts.
• Facilitate seamless handoffs between pre-sales initiatives and post-sales execution phases.

Customer Support Channels:

• Address customer issues related to initial setups and technical aspects across networking products through inbound calls, emails, and chat.
• Ensure prompt resolution and high customer satisfaction.
• Maintain thorough documentation of customer interactions.

Quality Adherence:

• Ensure strict adherence to quality parameters during interactions with customers via inbound calls, email, and chat.
• Maintain meticulous documentation for reference and continuous improvement.

Training and Development:

• Conduct Training Needs Analysis (TNA) for agents to identify gaps in product knowledge.
• Provide comprehensive training sessions to bridge those gaps and enhance expertise.
• Deliver engaging training sessions for internal teams to expand knowledge and skillsets.

Technical Expertise:

• Offer specialized expertise in Windows Server Management suite of applications within ManageEngine.
• Provide insights into ManageEngine ADSolution applications through training sessions for customers.
• Consult on cybersecurity solutions tailored to unique requirements of clients, leveraging in-depth knowledge.

Solution Consultation and Integration:

• Provide insights into the integration and optimization of ManageEngine products within Azure AD and AWS Cloud environments.
• Offer consultations on networking solutions, demonstrating how ManageEngine's IAM and SIEM products can enhance network security.

Product Promotion and Advocacy:

• Showcase and communicate the benefits of ManageEngine's IAM and SIEM portfolio products during consultations and evaluations.
• Act as a liaison between customers and Product Management, advocating customer

Industry Analysis and Collaboration:

• Evaluate competitor offerings and market dynamics, providing valuable feedback for internal development efforts.
• Collaborate with sales teams to develop tailored solutions, ultimately securing high-value contracts

Marketing Support and CRM Utilization:

• Assist in the development of marketing materials showcasing product features and benefits.
• Leverage CRM tools efficiently to track leads, monitor progress, and manage client interactions effectively.

• Established company's quality procedures, standards .
• Mentoring & providing feedback to the employees
• Conducting regular Audits & Checks on the team & Quality Assurance

• Provided comprehensive analysis expanding all aspects of insurance claims billing, follow up and collections
• Initiated contact to the appropriate third-party payers for all unpaid claims including denied claims and those requiring appeal
• Resolved all billing related issues and manages unpaid claim related inquiries

• Performed Task's with Denial Management Worked with end-to-end Web applications
• Maintaining Quality & Compliance with respective to the clients needs
• Worked with Physician professional & Hospital billing

• Performed general office duties and administrative tasks
• Prepared weekly confidential sales reports for presentation to management
• Daily Stroll through the Disc Line of Tractor Performed
• Machine Shop