Isaac Plata
Chattanooga
Summary
Dynamic sales professional with extensive experience in fostering client relationships and enhancing team performance. Skilled in verbal and written communication, consistently achieving and exceeding sales targets through effective training and strategic initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Manager
American National Life Insurance
Chattanooga, TN
04.2023 - 05.2026
- Developed and implemented sales strategies to enhance market presence and drive revenue growth.
- Trained and mentored sales team members to improve performance and achieve targets.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Fostered relationships with key clients, enhancing customer satisfaction and loyalty programs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Patient Consultant
Trulieve
Bonita Springs, FL
06.2022 - 01.2023
- Developed strong rapport with patients through active listening skills, fostering trusting relationships in the consultation process.
- Provided personalized consultations, addressing patient needs and preferences effectively.
- Educated patients on product options and usage for optimal therapeutic outcomes.
- Trained new team members on consultation processes and customer service standards.
- Assisted in the successful resolution of patient complaints, maintaining positive relationships and trust.
- Enhanced patient satisfaction by providing empathetic and personalized consulting services.
Server
Seasons 52
Naples, FL
08.2021 - 06.2022
- Provided exceptional customer service by promptly addressing guest inquiries and resolving complaints.
- Trained new servers on menu items, service techniques, and restaurant policies to enhance team performance.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed rapport with regular guests, fostering loyalty through personalized service and attention to preferences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Sales Associate
CarMax
Murfreesboro, TN
10.2020 - 07.2021
- Facilitated customer interactions to identify needs and recommend appropriate vehicle options.
- Proficiently recommended and sold “Maxcare”, our warranty, at an exceptional rate, earning an invite to Director’s Club
- Guided customers through the car shopping experience
- Developed product knowledge to provide accurate information about features and financing options.
- Collaborated with team members to streamline sales processes and improve customer satisfaction ratings.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Business Management
Middle Tennessee State University
Murfreesboro, TNSkills
- Rapport and relationship building
- Goals and performance
- Staff management
- Sales team training
- Sales expertise
- Verbal and written communication
- Positive and upbeat
- Resolution-oriented
- New business development
- Solution selling
- Persuasive negotiations
Accomplishments
- Promoted to Sales Manager after 5 successful months as a life insurance agent at American National.
- Top 5 Sales Manager nationwide (200+) at American National in multiple sales driven campaigns.
- Director's Club at Carmax
Certification
Insurance Producer licensed in Tennessee (3002463709), Alabama (3002820688), and Georgia (3609791).
Languages
Sign Language
Native or Bilingual
Timeline
Sales Manager
American National Life Insurance
04.2023 - 05.2026
Patient Consultant
Trulieve
06.2022 - 01.2023
Server
Seasons 52
08.2021 - 06.2022
Sales Associate
CarMax
10.2020 - 07.2021
Business Management
Middle Tennessee State University