Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
Ascension -St. Thomas Hospital (St. Thomas) Midtown
06.2019 - Current
Collaborated with area managers to evaluate needs and optimize operational plans.
Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
Boosted productivity by establishing effective communication channels between departments.
Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
Worked with vendors to make purchases and reconcile invoices.
Reported issues to higher management with great detail.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Reduced operational risks while organizing data to forecast performance trends.
Streamlined operations by implementing efficient processes and procedures.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Shipping and Receiving Clerk
Ascension -St. Thomas Midtown
06.2017 - 06.2019
Oversaw and handled incoming packages and freight for the hospital
Ensured there was always a clean working area, that was well organized, and followed safety protocols for the shipping and receiving area
Operated heavy equipment such as forklifts and pallet jacks to move both inventory, and incoming outgoing shipments
Responsible for organizing and tagging incoming inventory for hospital's distribution center
Ensured that high dollar products were secured, all products were placed in designated areas within the facilities distribution center
Handled and process paperwork for incoming shipment included but not limited to verifying and adjusting product quantities on received packages, compared contents against associated ordering records and transferring packages to the proper department
Adhered to policies and procedures regarding tracking and documentation incoming and outgoing products to reduce lost and product control
Prepared and managed shipping orders, bills of lading and shipping route of materials and products for accurate recordkeeping and company complaint
Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
Inventory Clerk
Ascension -St. Thomas Midtown
06.2015 - 06.2017
Completed daily cycle counts to property track usage of product in our inventory
Operated heavy equipment such as forklifts and pallet jacks to move inventory
Audited and corrected discrepancies in inventory numbers
Pulled and tracked product to designated floor based on scanning list and usage
Floated from floor to floor to be where is most needed to assisted Operations Coordinators with tracking tissues and bones donor products in IMS, IBU scanning, Auditing the IBU, expirations, scanning pre-op and post-op areas, and ensured the products were property and quickly put away assign locations
Experience and a working knowledge of the following departments and floors Endoscopy, Interventional Radiology, Central Sterile, The Breast Center, Radiology Oncology, X-Ray, and PACU
Maintained inventory count, tracked usage, and documented variances.
Package Handler
FedEx
06.2012 - 06.2013
Accurately track item movements using hand-held scanners and physical logs
Alerted supervisors and coworkers of hazards and floor issues for quick resolutions and assisted in finding a solution for issues
Used bracing and strapping techniques to prevented load shifting and product damage
Maintenance on conveyor system to maintain flow of good
Ensure that hazardous materials and debris are removed from packing area to avoid contamination
Coordinated daily work strategies with co-workers
Following policy and laws to safety and effective move shipping products
Gathered information on production orders, work orders, shipping orders, and requisitions to determine item movement and distributed
Responsible for Informed purchasing team of missing or damaged items immediately during unloading and receiving
Education
High School Diploma -
Hillsboro High School
Tn
05-2012
Skills
Scheduling management
Customer invoicing
Process implementation
Supply ordering
Inventory oversight
Logistics coordination
Risk management
Conflict mediation
Vendor engagement
Quality assurance and control
Warehouse operations
Teamwork and collaboration
Timeline
Operations Coordinator
Ascension -St. Thomas Hospital (St. Thomas) Midtown
06.2019 - Current
Shipping and Receiving Clerk
Ascension -St. Thomas Midtown
06.2017 - 06.2019
Inventory Clerk
Ascension -St. Thomas Midtown
06.2015 - 06.2017
Sales Associate
Electronic Express
06.2013 - 06.2022
Package Handler
FedEx
06.2012 - 06.2013
High School Diploma -
Hillsboro High School
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