Isaac Whitehead
Walland,TN
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, and excited to learn new company specific operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency. With a background in construction and heavy equipment operation.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Blackberry Mountain
07.2024 - Current
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Construction Worker
ASI Builders Inc.
12.2023 - 07.2024
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Operated power equipment to move materials and promote job efficiency.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
Sales Associate
Dicks Sporing Goods
12.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Construction Worker
ASI Builders Inc.
12.2021 - 12.2022
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Operated power equipment to move materials and promote job efficiency.
- Assisted with successful, time-sensitive renovations of various structures.
Sales Associate
HomeGoods
08.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Alcoa High School
Alcoa, TN05-2022
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Valid Driver's license
- Following directions
- Good judgement
Timeline
Guest Service Representative
Blackberry Mountain
07.2024 - Current
Construction Worker
ASI Builders Inc.
12.2023 - 07.2024
Sales Associate
Dicks Sporing Goods
12.2022 - 11.2023
Construction Worker
ASI Builders Inc.
12.2021 - 12.2022
Sales Associate
HomeGoods
08.2021 - 12.2021
High School Diploma -
Alcoa High School
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